A toll free number is usually an 1800 series that can be dialed free of charge, anywhere across India. It is the business that bears the cost of both incoming and outgoing facilities of the toll free service. The numbers usually have prefixes like 860, 855, 888, etc. To buy a toll free number in India, one needs to contact the toll free number service provider; either by visiting their website, or getting in touch through their help desk or the contact number provided.
The top six features of toll free numbers that help businesses to grow faster are as follows:
- 24×7 service: A toll free number provides 24×7 customer service which gives customers assurance of being heard and makes the business approachable at any given time. It also helps customers to avail the business service or reach out for any assistance from across the globe, irrespective of time zones and geographical boundaries. Businesses can easily expand and offer their service by being present 24×7 for their customers.
- Zero cost communication: As the business bears the cost, it is zero cost communication at the end of the customer. This enhances more engagement and customer satisfaction. With no infrastructural and set up cost, toll free numbers are an easy tool for amplifying businesses of any size. The cloud-based communication systems do not require any upfront investment, it also supports centralized access to critical business information, spontaneous backup, and scalability at a very economical fare.
- Call-recording: The call recording feature of toll free numbers helps businesses to automatically record calls that benefits in listening and analyzing customer call records for better service delivery. It also helps in marketing research and to train agents for better customer care and management.
- Call routing: Toll free numbers allow to route calls where calls would be transferred to agents available at the given time, or the concerned department as per the need of the customer. This reduces wait time for the customers that helps in more engagement and improves better service. It also prevents businesses from losing customers in the waiting process of availing of necessary services.
- IVR system: Toll free numbers with the IVR feature can answer every customer with a multi-level menu to direct immediate interaction. An IVR system’s custom-built menu helps with guiding incoming calls, accurate call routing, and also to schedule a callback. It allows customers to easily choose from different options like voice or touchpad, and if needed they can quickly get the needed information from an agent. Hosted IVR allows customers to get an accurate response at the right time, which reduces the chances of call abandonment. Higher call volumes can be easily adjusted as the agent’s availability. IVR enabled toll free numbers ensure no call goes unanswered at any point in time.
- Efficient marketing tool: Promotion of business toll free numbers on different marketing platforms maximizes customer reach and is an easy way for business expansion. Missed call solutions integrated toll free numbers can be used for e-surveys or voting for different industries. ‘Click-to-Call’ feature of toll free numbers can provide an advantage to businesses by directly linking their business number with call extensions. Frequent and regular marketing research analysis provides insights to the business to continuously grow, learn and relearn from the feedback provided by the customers.
With the growth of toll free numbers by businesses, there is also competition among the toll free number of service providers. Each toll free number service provider tries to attract business with different plans and offers. There are many cheap toll free number service providers in India but getting an all-important feature in a package is difficult.
Knowlarity is a leading toll free number of service providers. It helps businesses in creating a brand image with maximum features, thus it is also popularly known for being one of the cheapest toll free number providers in India. It helps in increasing lead generations, to expand market reach and to operate in new market spaces, enhancing interactivity for campaigns, etc. Knowlarity provides a free trial period for businesses to choose better plans for themselves. It is trusted by more than 6000 organizations from more than 65 countries across the world.
