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Non-emergency patient transport (NEPT) services are provided by the NHS to help ensure patients can access healthcare when needed. This non-emergency patient service is especially helpful for those individuals who have difficulty getting to and from medical appointments due to their physical or mental health conditions. In this blog, we’ll discuss why NEPT services are so important and how they work.

What is NEPT?

NEPT stands for Non-Emergency Patient Transport and it is a free service provided by the NHS that helps individuals get to and from medical appointments safely and comfortably. The service includes transportation from home to the appointment, return transportation from the appointment, as well as assistance getting in and out of vehicles. This service is available for anyone who meets certain eligibility criteria and has a valid NHS number.

Who Uses NEPT?

NEPT services can be used by anyone who has difficulty traveling to or from medical appointments due to their physical or mental health conditions. Examples include people with disabilities, elderly individuals, those with mobility issues, those using wheelchairs or other assistive devices, individuals living in remote areas, people recovering from surgery, pregnant women near their due date, etc.

How Does NEPT Work?

To access NEPT services, individuals must first contact their local NHS Trusts which will assess their needs and determine if they’re eligible for the service. Once approved, patients will be contacted by an approved provider who will arrange for transportation on their behalf. All vehicles used for patient transport are wheelchair accessible and come equipped with trained drivers and/or health care professionals if necessary. Depending on the situation, additional support may also be provided such as wheelchair assistance or oxygen tanks where appropriate.

The Benefits of Patient Transport Services

One of the main benefits of using a patient transport service is that it provides reliable transportation for those who are unable to travel by themselves. This can be especially helpful for those who have difficulty getting around due to age or disability. An experienced driver will pick up the person from their home and take them to their destination in a safe, comfortable vehicle. This ensures that the individual has access to the care they need without having to worry about how they’ll get there.

Another benefit of using a patient transport service is that it may reduce wait times at hospitals or doctor's offices. Because there is no need for an individual to find transportation on their own, they can arrive at their appointment on time and avoid long lines or waiting periods at the office. The driver may even be able to assist with paperwork or other needs while at the appointment if necessary.

Patient transport services also help ensure that individuals have access to quality healthcare regardless of where they live. Many rural areas may not have reliable public transportation options, so having access to a private driver can make all the difference in ensuring someone gets the care they need without having to travel too far from home. This also helps reduce stress for family members who may want to accompany their loved one but cannot because of distance or other factors.


Having access to reliable patient transport services can make all the difference when it comes to getting individuals where they need to go for medical appointments. It eliminates worries about finding transportation and reduces wait times at medical facilities; ultimately leading to better overall health outcomes for those who require these services. For more information about our patient transport services please contact us today! We look forward to hearing from you soon!



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