Business process outsourcing is in itself a process that has many layers to it. There are quite a few ways that a call center performs its tasks. They have been helping the business grow in every direction. BPO Voice Process is one of the many processes a call center uses to amplify a business’s reach. rrA BPO does marketing, advertising, surveys, and other activities to boost up the entire business process. Voice process and non-voice process along with other modes of communication are used to deliver the best solution for the company. One of the largest BPO markets is in India. Most foreign investors look to hire a Call Center in India, just for the cheaper rates. rrVoice ProcessrrAs the name suggests, the voice process directly translates into a call center that uses spoken interaction in person or over other mediums to communicate with their clients. In BPO Voice Process, interaction skills and the convincing power of the employees are of high importance. However, the voice process is generally executed through the inbound or outbound voice process. rrInbound Voice Process: Similar to the basic ideologies of inbound and outbound call center services, the inbound voice process deals with incoming calls from customers of all stature. They are the backbone and the constant providers of revenue for the company. This process requires employees with descent interactive skills and understanding nature to help the clients in need. Inbound voice process is a common scene among the Call Center in Philippines. rrOutbound Voice Process: On the other hand, an outbound voice process is either sales or marketing calls made by the agents of the company to customers and potential clients alike. Here the employees are required to have great oratory skills as well elements to convince clients to listen to their offers patiently or make a purchase for instance. They are the direct source of income for the company and help to achieve a specific target in a certain amount of time.  rrNon-Voice ProcessrrFor the non-voice process, there are no cell phones involved. It is the downright opposite of the BPO Voice Process. Mostly, the non-voice process is concerned with keeping the existing customer engaged and appeal to them with new offers if possible. For the non-voice process, the skill set is based on typing or the written ability of an employee. rrNon-voice is basically known to be customer care service. However, they also preach company offers and might help generate leads for the sales department to realize them into profit. For the non-voice process, hiring a Call Center in Cebu can turn out to be advantageous. rrEmail Support: Email support is generally referred to as attending to customer issues through emails. Emails are used for most official purposes. They can also reach out to the company through emails for finding a solution or registering a complaint or other such activities. The company can also use the contact info of customers and other individuals to contact them through the mail, informing them about special offers, deals, and other promotional events in order to churn out some actual revenue. rrLive Chat Support: Like email, chat support is also based on written conversation. However, chat support is more spontaneous compared to email support. In the case of email support, it takes some time for a response to come. Whereas, chat support requires prompt action or response. The agents have to be alert at all times and respond back as soon as they notice a message from the customers. These types of services help gain a lot of trust and authenticity for the company and a loyal clientele.