- Access to budding and established talent
India is not the same country that struggled with professional talent half a century ago. As a country, there has been an immense boost in skill and talent development and every other person you meet here will surprise you with the expertise and talent they come with.
As a result, when you hire a revenue cycle management company in India, you automatically get a chance to work with the top minds in the country. This is definitely an advantage you must grasp tight.
24/7 support
There is no dearth of employees in a country like India, and shift-based work is quite common there. So, as a healthcare practice, you would be surprised at the fact that every other revenue cycle management company in India offers that as a part of the package.
These businesses have made it a practice to work in shifts so they can cover their clients’ support and needs 24/7. This is yet another huge advantage for you.
Access to high-end technology
Access to technology is one of the biggest strengths you could get when you decide to outsource to a revenue cycle management company in India. Many of these large and mid-sized RCM service providers in the country have made considerable investments in technology over the last few years, hoping that this would help them sustain.
And this is a direct benefit the client gets. If you are looking for an RCM service provider who can bring in advancements like AI-influenced reimbursements, ML-based coding, and intelligent automation, India is one of the top countries of choice for you.
Promoting a culture of globalization and diversity
As a brand, if diversity, inclusiveness, and globalization are important for you, then the easiest way to get this done is to pick up a partner outside your zone. This would organically help your team interact with global teams and instill a culture of diversity.
The cons of working with a revenue cycle management company in India
- Confidentiality and privacy issues
One of the first issues healthcare brands may have when they decide to outsource to a revenue cycle management company in India is privacy and data confidentiality issues. As your RCM partner, the offshore company will need access to all internal data and patient information, and you may be worried about data theft. However, do know that most of these service providers have rigorous policies in place to handle data. They ensure the data is stored and used safe.
Economic considerations
Unlike what some service providers assume, India is not the place to go if you are looking for deadbeat prices for services rendered. You may have to pay competitive prices for the services because they bring you the same quality of work you would expect from a service provider in any developed country.
However, when compared to hiring locally, you would still definitely save money by hiring a revenue cycle management company in India.
Handling the settling time
Imagine putting together two teams that sit in different parts of the world and asking them to work seamlessly from day one. That is not an ideal scenario. You may need to give the revenue cycle management company in India at least a few weeks of settling time to understand your processes and get into the flow. Planning your work strategically in these few weeks will help reduce the impact of the settling period.
