An effective facility management system and manager will possess expertise in the following 11 core competencies, as defined by the International Facility Management Association:
Occupancy and human factors: Better ensures the facility is safe, healthy and secure for workers, and furthermore fosters an environment of support, innovation, diversity and development — all of which ultimately benefit the organization. Human resources functions such as performance assessment and goal setting factor into this competency.
Operations and maintenance: Closely oversees and tracks maintenance practices, issues and systems throughout the facility. While maintenance personnel are responsible for day-to-day functions, the facility manager develops maintenance strategy and planning.
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Sustainability: Identifies opportunities for sustainable processes and technology to benefit the external environment as well as facility operations. Develops, implements and oversees sustainability practices and enhances them as warranted.
Facility information and technology management: Stays up to date with industrial maintenance technology, and identifies and implements opportunities for technology upgrades throughout the facility. Manages installation, planning and evaluation for new technology.
Risk management: Creates emergency management and continuity plans for unexpected events. Designs and manages emergency testing and simulation to assure preparedness throughout the organization.
Communication: Oversees, at a high level, all communication throughout the facility — including announcements, maintenance notices, process reminders, mission statements and safety communication. Provides input on communication methods, channels, messaging and more. Reports on communication effectiveness to stakeholders.
Performance and quality: Creates performance and quality standards, including benchmarks, assessment methodology, metrics, best practices and service level agreements. Closely monitors quality performance and creates and implements improvement plans as necessary. Measures and reports on quality for the organization.
- Leadership and strategy
- Real estate
- Project management
- Finance and business
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