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What Is the Best Way to Create an Online Courier Delivery App?

On-demand courier delivery, particularly of packages or parcels, has recently generated a lot of news and is attracting a lot of interest from investors and businesspeople.

By 2024, the courier delivery market, which includes express and parcel delivery, is expected to be worth more than USD 400 billion, with a CAGR of 8-10 percent (2019-2024).

Southeast Asia and North America, on the other hand, are rising hotspots, accounting for about 40% of global delivery volume (where the express delivery market stands largest).

The rising trends of on-demand delivery and eCommerce are the key growth drivers for this courier, express, and parcel delivery (CEP) market. Furthermore, omnichannel shopping and trade growth in nations such as China, North America, and Germany are functioning as essential drivers for the courier service or last-mile delivery business to reach a substantial peak.

However, as we can see, the courier delivery sector has a weak backbone due to insufficient infrastructure and technological resources, making the industry inefficient in terms of delivery optimization, fleet management, and warehouse management.

This technological divide, as well as the increasing demand to bridge it, has prompted us to discuss online courier delivery app development. It's an important topic.

On-demand Courier Delivery App Types

The following business models are commonly used by courier delivery companies:


  1. App for Postal and Courier Services

FedEx is the best example of a postal and courier app. Users can use this app to create domestic and international shipments, schedule pickups, track shipment progress, and manage items.


  1. Package Tracking App in Real-Time

A real-time package tracking tool gathers and aggregates data from many courier networks in one location, allowing customers to track shipments from multiple carriers in one location. Batch numbers, barcodes, QR codes, and unique tracking IDs can all be used to track packages. Users can also receive reminders when their shipment is dispatched, in transit, picked up, or delivered.


  1. App for parcel delivery

Parcel Delivery Apps are designed for small eCommerce businesses wanting to meet the daily needs of individuals such as on-demand food delivery, pick-up, and drop-off service, and parcel delivery inside the city. Such apps allow users to get everything they desire in a 1-2 hour span from anywhere in the city.


  1. Customized Delivery App

Branded delivery apps are integrated solutions that are commonly used by online merchants and eCommerce applications to make deliveries to customers' homes and provide full order monitoring. This type of app keeps clients informed about the progress of their orders, such as whether they are being packed/prepared, sent, or delivered. Doorman, Deliv, Quicksilver, MightFly, and so on.


Customer Preferences for Delivery Models, in Percentage

With the advent of on-demand services, consumer preferences have become increasingly important. From large eCommerce giants to small startups, businesses are scrambling to stay up with increased customer demands and improve customer experience, with a particular focus on delivery time.

When it comes to providing a good customer experience, a delivery time has always been a critical differentiator. In a poll performed by Mckinsey to better understand customer preferences in the United States, approximately 25% of respondents said they would pay a premium for same-day or rapid delivery.


Delivery Models of Various Types

As previously said, the consumer experience is crucial. Last-mile delivery is a milestone or, to put it another way, a critical component of the logistics business. With this in mind, businesses must increasingly strive to integrate last-mile delivery into their present offerings to fulfill rising customer demand.


The following are some of the many various models that assist businesses to get through the last mile:


Autonomous Vehicles Deliver

Autonomous delivery vehicles, like remote-controlled cars, are electrically built-to-purpose on-road vehicles. These autonomous cars, often known as AV technology, make deliveries that are both safe and efficient.


Deliveries via Crowdsourcing

Crowdsourced delivery, also known as crowdsourced shipping or collaborative delivery, is a delivery approach that uses a network of local, non-professional couriers to carry products to consumers' doors at a predictable cost.


Deliveries via Drone

Unmanned aerial delivery vehicles (UAVs) designed to deliver lightweight packages are known as delivery drones. The delivery drones are controlled remotely by humans and include propellers and rechargeable batteries. Delivery drones are best employed for time-sensitive delivery, such as last-mile deliveries.


Online Courier Delivery App Must-Have Features


  1. Package tracking in real-time

Platform technology with smart routing via GPS-enabled smartphones and a crowdsourced driver pool serves Omni-channel businesses or eCommerce app, developers. This will allow its customers to track their packages in real-time from the time they are dispatched until they arrive at their doorstep.

Users may also track the shipping and package delivery status in real-time using a unique tracking id and receive periodic messages such as when the order is packed, despatched, reached its current position, delivered, and so on.


  1. Payment Gateway Integration

Allow consumers to use flexible payment choices including cards, cash, or online banking by integrating the courier delivery app with numerous payment gateways. Stripe and Paypal, for example, are well-known and reputable payment gateway providers that can help you integrate credit and debit card payments into your Android and iOS apps.


  1. Price transparency

Giving customers a precise invoice split with clear pricing and tax details generated based on shipment weight or size will help them anticipate shipping costs in advance.


  1. Request for Pickup

Allow clients to request package pickup, resulting in the creation of a mobile shipment label.


  1. Register/Login

Create a simple onboarding experience that allows users to view order history and track orders conveniently.


  1. Chat Assistant 

It is vital to prioritize clients to help them better comprehend what they are attempting to accomplish to increase customer satisfaction. Chat assistants aid consumers in determining the best course of action based on their concerns and allow you to reduce the time it takes to resolve common inquiries.


  1. Look for shipments

Allow your consumers to look up shipments by tracking numbers, references, vendors, and other criteria.


  1. Rewards

Your customers with cashback, rewards, gift cards, or points will boost app retention and customer acquisition, lowering churn.





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