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If Cash App closes your account with money in it, follow these steps to resolve the issue:
- Contact Cash App Support:
- Open the Cash App on your device.
- Tap the profile icon on your Cash App home screen.
- Scroll down and select “Cash Support.”
- Tap “Something Else.”
- Navigate to the issue related to your account being closed and select “Contact Support.”
- Email Cash App Support:
- Send an email to Cash App's official support email address (support@cash.app).
- Include your account details, a clear description of the issue, and the amount of money in your account.
- Check for Any Emails from Cash App:
- Review your email for any messages from Cash App regarding the account closure.
- Follow any instructions provided in those emails.
- Gather Documentation:
- Prepare any relevant documentation, such as transaction receipts, account statements, or identification documents, to verify your identity and ownership of the account.
- Request a Refund:
- Explicitly request that Cash App returns the remaining balance to your linked bank account or an alternative method they suggest.
- Monitor Communication:
- Stay responsive to any emails or messages from Cash App support.
- Follow up regularly if you do not receive a timely response.
- Escalate the Issue:
If initial attempts to resolve the issue with Cash App support are unsuccessful, consider escalating the issue by:
Contacting the Cash App executive support team if available.
- Reaching out to Cash App on social media platforms like Twitter (@CashAppSupport) to get their attention.
- Filing a complaint with the Better Business Bureau (BBB) or the Consumer Financial Protection Bureau (CFPB) if necessary.
- Legal Action:
- As a last resort, you might consider seeking legal advice or filing a small claims court case if a significant amount of money is involved and all other efforts have failed.
Throughout this process, ensure that all communications are polite and professional, and keep detailed records of all interactions with Cash App support.
