India's enterprise chatbot landscape has seen significant growth, with numerous companies offering advanced conversational AI solutions tailored to various industries. Below is a detailed overview of the top 10 enterprise chatbot solutions in India:

1. Haptik

Founded in 2013 and headquartered in Mumbai, Haptik is a leading conversational AI platform. Acquired by Reliance Industries in 2019, it specializes in developing chatbots that facilitate natural language conversations across sectors like finance, healthcare, and technology. Notably, Haptik developed the "MyGov Corona Helpdesk" WhatsApp chatbot for the Government of India, serving over 21 million users during the COVID-19 pandemic.

2. Yellow.ai

Yellow.ai offers an AI-powered conversational platform focusing on enterprise consumer engagement. Its platform supports omnichannel bots, a visual bot builder requiring no coding, comprehensive analytics dashboards, and voice bots in over 100 languages. Yellow.ai has been recognized with awards such as the Frost & Sullivan Technology Innovation Leadership Award in 2021 and was named the Best AI Startup of the Year at the Entrepreneur India Startup Awards 2022.

3. Gupshup

Established in 2004, Gupshup is a messaging platform that enables businesses to communicate across various channels. It provides messaging, voice, video, USSD, IP messaging, and chatbot development services to industries like BFSI, retail, e-commerce, and healthcare. In 2021, Gupshup raised $100 million, achieving a valuation of $1.4 billion. The company has also expanded through acquisitions, including DOTGO, Knowlarity Communications, and Active.ai.

4. Uniphore

Founded in 2008, Uniphore is a conversational automation technology company offering solutions in conversational analytics, assistants, and security. Headquartered in Palo Alto, California, with significant operations in India, Uniphore's products are utilized by approximately 75,000 customer service agents, handling around 160 million interactions monthly. The company has received accolades such as being featured on the Forbes AI 50 list in 2022.

5. Ezeelive Technologies

Ezeelive Technologies is a leading chatbot development company in India, specializing in Generative AI solutions. Based in Mumbai, it provides AI-driven Chatbot Development for enterprises across various industries, including finance, healthcare, e-commerce, and customer support. Ezeelive Technologies focuses on delivering intelligent, scalable, and customizable chatbot solutions tailored to business needs.

6. Verloop.io

Verloop.io is a prominent Indian chatbot software company known for its strengths in automation and natural language processing (NLP). Its platform features an advanced NLP engine for complex conversations, omnichannel bots across multiple platforms, detailed analytics on user engagement and bot performance, and an intuitive drag-and-drop bot builder with prebuilt templates. Verloop.io offers custom pricing based on business needs, with published plans starting at approximately ₹20,000 per month.

7. Zoho SalesIQ

Part of the Zoho suite, SalesIQ focuses on sales chatbots designed to enhance customer engagement and lead conversion. Key features include hybrid chatbots that operate in both guided flow and AI conversational modes, lead qualification with scoring and routing capabilities, sales analytics providing insights into lead sources and conversions, and APIs for integration with marketing, support, and CRM tools. Pricing starts at ₹2,999 per month for basic features, with custom enterprise pricing available.

8. Amplify.ai

Amplify.ai specializes in conversational AI solutions that drive customer engagement and commerce. Its platform offers tools for creating interactive and personalized chatbot experiences across various messaging channels, aiming to enhance user engagement and conversion rates.

9. Floatbot

Floatbot provides an AI-driven omnichannel chatbot and voice bot platform designed for enterprises. It enables businesses to build, deploy, and manage chatbots and voice bots across multiple channels, including websites, mobile apps, and messaging platforms, facilitating improved customer support and engagement.

10. Engati

Engati offers a comprehensive chatbot and live chat platform supporting multiple languages and channels. It provides a visual bot builder, integration capabilities, and analytics to help businesses create and manage chatbots that enhance customer interactions and operational efficiency.