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When QuickBooks stops working all of a sudden, then follow these below steps to resolve the issue. Have a look at the procedure you have to follow when QuickBooks has stopped working or QuickBooks is not opening.

QuickBooks is one of the leading accounting software in the world, and it has garnered a huge base of users with its impeccable services. But sometimes, QuickBooks users face errors and glitches while opening QuickBooks Desktop. There are times when QuickBooks has stopped working without any specific reason. This error may be seen when the screen freezes and does not respond to any commands whatsoever. These types of issues are prevailing and very common among QuickBooks users. The QuickBooks not working or QuickBooks not opening, such error messages display on the screen at the time when the user tries to open QuickBooks Desktop.


In this article, we have curated the best list of possible solutions to QuickBooks, not opening errors. After a thorough review and discussion of this particular problem, we have framed this article for you.

What creates the QuickBooks has stopped working error?

  • If you are also facing such issues, there might be possible reasons that might be responsible for triggering such errors.
  • Your company name might be longer than necessary
  • INI file might be damaged, corrupt or missing
  • There might be a corrupted hard drive
  • Damaged program files and/or QuickBooks Desktop installation
  • Windows OS might be damaged
  • Conflict may occur in some program
  • Installation Error
  • Some Program Files that are Damaged

Signs and Symptoms of QuickBooks Stopped Working Error

  • Make sure to go through the following symptoms when the QuickBooks has stopped working, not responding, or won’t open problem, occurs in your software.
  • Your computer will automatically shut down.
  • The computer’s screen suddenly stops working and freezes.
  • Your QuickBooks software freezes and doesn’t respond to your input commands.
  • QuickBooks will not open.

What is the procedure to stop it from happening?

  • Always use QuickBooks Desktop’s latest release version.
  • US locale should be set for the window’s regional settings of QuickBooks.
  • Make sure to use the appropriate regional settings.

How to fix QuickBooks Not Working or Not Responding Error?

QuickBooks not responding or QuickBooks not working errors are one of the most common issues that occur in QuickBooks. You can perform the below-mentioned troubleshooting steps in order to resolve the issues that will not let QuickBooks open or freeze the software.

Make sure that these errors are Windows OS-specific. In case you are comfortable performing the actions on your own, then well enough, but if not, then make sure to get assistance from a professional technician or manufacturer.

Prior to proceeding ahead, make sure to perform these initial steps in advance:

  • Firstly Restart your PC
  • Now Open QuickBooks Software
  • Click on Start > All Programs > Right Click on QuickBooks
  • Press the Ctrl key and open QuickBooks

Solution 1: Download and use QuickBooks Install Diagnostic Tool (QBinstall Tool)

  • Download the QuickBooks Install Diagnostic Tool.
  • Make sure to save the file to the computer where QuickBooks is installed.
  • Ensure to close all the applications that are running on your computer system.
  • The next step is to make sure the smooth run of the QuickBooks Install Diagnostic Tool.
  • Restart your system after running the tool to make sure in order to make sure that the Windows components are updated.

 Solution 2: Reboot your PC and Temporarily Disable your Antivirus Software  

  • Reboot your system.
  • Once the reboot is done, open your QuickBooks Desktop.
  • Temporarily disable your antivirus if the issue persists.

Solution 3: Rename the QBWUSER.INI File

Make sure to rename the QBWUSER.INI File (changing the name of the file would erase the list of company files that were opened previously, and this step would require you to open your company file manually).

Find and open the folder where the QBWUSER.ini is stored (In case you are unable to find the folder, enable all the hidden files and folders to find it).

  • Follow this path: Location: /Users/[ Your user name]/ App Data/ Local/ Intuit/ QuickBooks [Year].
  • Rename the QBWUSER.ini (have right-click and select rename option)
  • Put .old at the end of the file name (e.g., QBWU SER.ini.old)
  • Make sure to rename the EntitlementDataStore ecml file.
  • If the program opens post renaming QBWUSER.ini or EntitlementDataStore.ecml, then try to open a sample file.
  • If you are successfully able to open a sample file, but your own company file is unable to get opened, then copy the file to a different folder or location and open it from a new and different location.
  • If the company file opens from the new location, then the issue might originate from the damaged folder or folder permissions.
  • In case you still fail to sign in to your company file, then check if your company file is damaged or not.
  • Try to restore an earlier backup of that file.
  • If you are not able to open the sample company file or QuickBooks doesn’t start, the issue might be with the QuickBooks installation.

Solution 4: Reinstall QuickBooks using a clean install

Uninstall the QuickBooks desktop and reinstall it using the Clean Install Tool. This process will get you the most recent QuickBooks Update, which can resolve all your issues related to QuickBooks.

Solution 5: Create a New Admin User for QuickBooks

Make sure to create a new admin account in Windows, and then try to open your company file using the new user admin account.

Solution 6: Open the company file from a different folder location (If other files or sample files do open)

Firstly, you have to press Windows + E Key on your keyboard to open the computer Window.

The next step is to search for the data file, which consists of a qbw file extension

While searching for a file that is situated on a network server, browse to the network drive on which your data file is located.

Right-click and select Copy once you find your computer file.

The next step is to go to the C Drive.

Make a new folder in the C drive.

Name this folder as QBTEST

  • Now Open the new QBTEST folderand Paste the company file here
  • Open QuickBooks while holding the CTRL keysimultaneously
  • Select Restore “An Existing Company” through the C:QBTEST folderthat you have created.
  • The final step is to open the company file that you copied in the QBTEST folder.


In the above article, we have provided every possible solution for QuickBooks not responding to errors. If you still have any errors or any of the above-mentioned solutions are not resolving the error, then make sure to get in touch with our QuickBooks experts for all your issues.



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