Why Spectrum Email is not working?

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If you are a user of Charter Spectrum email then you may know that there is very little chance that Spectrum email faces issues. But sometimes, even the best can face some problems. So, if you are wondering how you can fix spectrum email not working then, look at the guide given by us.

Know how to fix common problems with Spectrum Email

Not able to receive or send emails

One of the most common issues with spectrum email is not being able to send and receive emails. This problem can happen when you have the wrong email configuration of Spectrum email. When you are facing this issue, you may need to change your Spectrum email settings as demonstrated below 

  • Username – Your spectrum email address

  • Password –Your account address

  • SSL – On

  • Protocol – IMAP

  • Incoming Mail Server – mobile.charter.net

  • Port – 993

  • Outgoing Mail Server – mobile.charter.net

  • Port- 587

  • Requires Authentication –Yes

    • Resetting Spectrum email Password

  • Your spectrum mail account may also not work if you have forgotten the password of your email account. Follow the instructions if you want to reset the password of your account.

    1. Open the Spectrum mail sign-in page on your web browser.

    2. Select the ‘Forgot username or password option.

    3. The next screen will ask you to enter the details required to reset the password.

    4. You need to enter your username, zip code, account info, and contact info.

    5. Complete the process by entering the CAPTCHA and then hit on next.

    6. Once this is done, you need to follow the steps displayed on the screen.

    7. Follow the given guidelines to complete the process of account recovery.

  • These given methods will help you if you are facing spectrum mail login issues. We hope our guide has helped you and made your day easier.


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