After discovering that my personal websites had been compromised by malware, I sought the help of WP Genius, a company that specializes in removing malware and fixing any issues on WordPress websites.
WP Genius has been providing WordPress website cleaning services for over five years now and has built a strong reputation in the industry.
I decided to use their malware removal service and document my experience with WP Genius. I reached out to a representative through their live chat system on their website, but as all support staff was busy, I had to email them instead. I received a response within 45 minutes and had all my questions answered by the polite and responsive support staff.
I paid for the service through their website and was directed to a ticketing system where I provided my hosting account details, including my WordPress login credentials (which I later explained were restricted). WP Genius kept me informed throughout the process via email, asking for specific information about files and updating me on their progress.
At one point, they deleted some files that I deemed unnecessary, but they were considerate enough to back them up on DropBox and give me seven days of access in case I needed them later. The final malware scan showed a clean result, which was also confirmed by the renowned Securi website security scanner. WP Genius installed the Wordfence plugin to maintain the security of my sites and sent me an email with recommended tasks to enhance security.
In terms of pricing, WP Genius charges $75 per WordPress installation for malware removal, which is quite reasonable compared to other competitors like WP Security Lock ($497 per website) and SecurePress ($79 per website). For general WordPress website fixes, they charge $29 per website.
Overall, I was very pleased with WP Genius’ service. They removed the malware from my website within hours, kept me updated throughout the process, backed up any deleted files, and provided helpful advice after the cleanup. The only drawback is the lack of multi-site discounts. Despite this, I highly recommend WP Genius for its impeccable service and competitive pricing.
