Salesforce Experience Cloud vs Community Cloud: Is There Any Difference?

Salesforce Experience Cloud and Salesforce Community Cloud are two different names for the same platform.

Salesforce rebranded Community Cloud as Experience Cloud in 2022 to better reflect its capabilities and features.

So, it is not Salesforce Experience Cloud vs Community Cloud, they are the same.

Experience Cloud lets businesses create and manage branded, personalized, and secure digital spaces for customers, partners, and employees to join, get involved, and work together.

It is more than a community platform; it is a digital experience platform that allows organizations to create brand loyalty by delivering fully immersive, interactive experiences to their stakeholders.

Features of Salesforce Experience Cloud

The key features of the Salesforce Experience Cloud include developing and managing the digital experiences of customers, partners, and employees. Some of the important ones are:

Experience Builder
Engagement Metrics
Business Integration
Personalization
Customization and Branding
Knowledge
Case Escalation
Engagement
Ecommerce

Challenges While Using Salesforce Experience Cloud

Salesforce Experience Cloud is a powerful platform for creating and managing digital experiences, but it also comes with some challenges that businesses need to overcome. Some of the common challenges are:

Limited internal expertise and resources
Migration
Integration and customization
Adoption by the Users
Quality, Security, and Integrity of Data

CRMJetty Salesforce Portal an Alternative of Salesforce Experience Cloud

CRMJetty Salesforce Portal is a third-party solution that allows businesses to create and manage web portals for their customers, partners, and employees using Salesforce data and functionality. CRMJetty Salesforce Portal is an alternative to Salesforce Experience Cloud, which is Salesforce’s own platform for creating digital experiences.