Over the past few months, some of our customers have reported film feed problems which can cause the carriage to scratch a print or worse, damage the print head.
This is usually due to a buildup of static charge created by powdered particles gathering on the film in the feed table and at the front of the printer. Cleanup with an antistatic cleaner should prevent this from recurring.
The instructional clip below demonstrates a solution that can help if this occurs; however, it should only be used if the room temperature is over 18°C because the film will no longer be heated by the in feed table. For more, click here to continue reading and watch the instructional video.
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