Choosing the Best Employee Experience Platform

Your organization’s employees are the heart and soul of your business, so why not connect them with tech that will help keep you ahead in an increasingly competitive world?

What is an employee experience platform?

An EXP is a private enterprise network meant to support organisations and employees to communicate, collaborate, and perform their roles. EXP serves a broad range of purposes, but at its core, it helps users by connecting them to colleagues, employers, and the data needed to accomplish their daily tasks. In other words, it is a system that exists to support workers to have a better experience.

Need for an employee experience platform?

Suppose you’re still in the initial decision-making phase on whether or not you need additional employee experience software. In that case, you need to consider the following questions on how your workplace is functioning:

Is the staff engaged and have a good employee experience?Can employees access the correct data when needed?Do your current tools or platforms meet the internal communication and user needs?Does your staff understand & believe in who they are, what they do, the mission and values?Do you have a strong employer brand?Does your team have a relationship with business leaders?Is your team productive and efficient at the right level?Are you delivering a positive customer experience?Can you reach your team and give them the information needed in an emergency or crisis?

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If you feel relevance and co-existence with these questions, perhaps it’s time to extract all the benefits of the modern platform and make a wise decision by choosing the best intranet.

The benefits of a user-centric EXP

Invested and engaged employees deliver all their important KPIs, making your organization more efficient, productive, and profitable. Here are the benefits and EXP can bring along:

Align staff to your business vision, values, and brand by bringing them front-and-centre, recognizing desired behaviours, and creating value-based recognition programs.Keep the team up to date on news, updates, events, leadership, improving visibility, trust, and alignment.Increase productivity with smoother access to tools information.Reduce incidences, accidents, errors, or non-compliance through centralized access to procedures, policies, training materials, reporting workflows, and mandatory reads.Improve experience corresponding to reputational, financial, and retention gains on customer experience improvements.Digitalize workflows and processes for improved efficiency, a lower margin for risk, reduced administrative cost and resources.

What to ask when hiring an intranet vendor

Industry recognition

An older company should have more know-how about the business, experience, and industry recognition. Before shortlisting, prepare for in-depth research, work timelines, industry awards, key customers, testimonials, and independent analyst reviews. These will provide you with better insights into the reputation of the business.

Stability

Since EXP allows business to grow, you must ensure your service partner has the stability needed to sustain an excellent service. Make sure you know how it is funded and whether it’s safe, profitable, and efficient to work with.

Enterprise scalability

Businesses grow and change over time. You need to be confident in partnering with a service provider and measure their capability to cope with any demand that comes with the growth and complexity of the business. Through a company roadmap, you can chalk out additional requirements that may come up in future with a varying scale of business.

Security

Intranet vendors must follow the highest standards of security and authentication. Reputable vendors have designated security pages & documents to explain security training, pen testing, credentials, QA, etc.

Conclusion

If you choose to buy a packaged, out-of-the-box intranet solution, your reliance on your provider's expertise will begin to bear results. Ensure that your vendor is a long-term partner with deep experience with projects similar to yours. If you wish to gain more insights into external users in office 365, click here!