CIPD Level 3 Consultative Project Example

The CIPD Level 3 Qualification is the first level qualification for human resources and learning and development professionals. This qualification does not require any prior experience and is designed for beginners and those in junior HR roles.  There are a lot of benefits for the CIPD level 3 qualification; however, the most challenging part of this qualification is consultative projects.

Moreover, many students face challenges while dealing with consultative projects, not only because it is complex, but also because they are not aware of what a good CIPD Level 3 consultative project looks like and how theory should be applied in a practical workplace context.

In this article, let's discuss a guide and a good example of CIPD Level 3 consultative projects. Let's uncover what assessors expect, how to structure it, and how to approach your own project.

What is a CIPD level 3 consultative project?

It is a significant real-world HR task that is completed by an apprentice for their end-point assessment. Also, it showcases how they applied HR knowledge and skills, like employee relations or engagement, to address an organisation's needs. Moreover, this project assesses a learner's ability to:

1. Spot an organisation's people’s practice problem.
2. Use a consultative approach to collect information.
3. Application of HR theories and principles.
4. Make realistic and evidence-based recommendations.

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At CIPD level 3, you don't have to strategically analyse the problems but focus on practical understanding, ethical awareness and effective communication. It replicates a real  HR task where a practitioner is asked to investigate a workplace issue and propose solutions.

What are the key objectives of the CIPD level 3 consultative project?

1. Applying knowledge and skills: the main aim of this project is to provide clear evidence of applying a range of HR knowledge and skills in a practical context.
2. Addressing a business need: to understand the problem, situation or a business need, for example, implementation of a new policy, or high employee turnover.
3. Demonstrating HR processes: the other goal is to reflect your ability to work through a structured process, i.e, defining project objectives and scope, gathering and analysing information, drawing conclusions, providing recommendations, and developing an implementation plan for the proposed solution.
4. Engaging with the stakeholders professionally.

What are the common topics for CIPD level 3 consultative projects?

The topics that are suitable for this project include:

1. High employee turnover.
2. Poor communication between management and staff.
3. Decrease in employee engagement.
4. Absenteeism.
5. Lack of training and development.
6. Poor performance management practices.

The structure of a CIPD level 3 consultative project

It is basically a 3000-word report.

1. Introduction

In the introduction, write about the structure of the organisation, about your role, the values of the organisation , and how these apply to your role. Next, you can also include how HR operates within your organisation and the standards for your role.

2. Project objectives

It includes the aims you have to achieve by the end of the project, i.e, how your project will improve HR performance and service, what KPIs will be improved, and how the project aligns with the HR business plan.

3. Scope of work

It includes the main purpose and focus of your project.

4. Business needs

It discusses what your project aims to address, solve, or contribute to. Also, include justification and impact on the HR goals.

5. Methodology

It includes the methods you will use for your project. For example, you can use interviews, surveys, etc.

6. Information gathered

Discuss the information you have gathered to identify themes, trends, and patterns.

7. Findings

Here, you have to list what you have found out based on the evidence.

8. Conclusion and recommendation

In this section, you have to wrap up and bring together the findings of your project. Also, you can include a recommendation which would be based on your analysis of the topic.

9. Implementation

It includes the solution and action for the problem identified from your findings.

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CIPD level 3 consultative project example

Example: improving employee engagement in a retail organisation

Business need

XYZ Retail Ltd is experiencing low employee engagement. It is resulting in high staff turnover, increased absenteeism, and a reduction in customer service quality. Moreover, low employee engagement affects the productivity and overall organisational performance.

Your role

HR assistant: trying to identify the people's practice issues and provide recommendations.

Project goal

To understand the key causes of low employee engagement within the organisation and provide practical solutions to enhance the motivation and retention of the employees.’

Methodology

Going through the HR records, such as absence records, staff turnover rate, staff survey, discussions with line managers, and one-to-one conversations with particular employees. 

Findings

Poor communication: there was a communication gap between the employees and managers; therefore, they were unaware of the organisational changes and expectations. Moreover, the team meetings were irregular.

Lack of recognition: There was no appreciation and acknowledgement for the efforts of employees.

Limited training and development: There are only a few opportunities for skill development.

Inconsistency in managing: Employee concerns were handled inconsistently.

Recommendations

1. There should be regular team meetings for enhanced communication.
2. There should be an employee recognition scheme.
3. Providing basic management training for the managers.
4. Two-way feedback should be encouraged between employees and managers.

These recommendations are practical and suitable.

Then there will be an implementation plan.

Conclusion

Through this CIPD Level 3 consultative project, people practice issues that can be identified and addressed using a structured approach. Moreover, this project contributes to impacting the organisational performance positively.