The global computer aided dispatch market size was valued at USD 37.06 billion in 2020 and is estimated to expand at a considerable CAGR over the forecast period, 2021-2028. The growth of the market is attributed to the increasing exposure to connected devices, going on digitalization, and growing prominence on public safety.
In order to record incident calls, receiving status and updates of the responder, organize the dispatch, and dispatch the responders accurately, the dispatchers and 911 operators use computer aided dispatch (CAD) solutions. CAD solutions are widely used among numerous government agencies and law enforcement for the effective management of emergency situations. The major focus of such agencies is to ensure quick retaliation to warnings associated with natural calamities and criminal activities. Acquisition of CAD solutions is also increasing across the globe due to the foundation of advancement in these solutions. The crime rate is increasing rapidly in several parts of the world which prompted the local government to ensure maximum safety of the general public resulting in hostile spending on CAD solutions for the safety of the public. For instance, an announcement was made by the Government of India in 2014 to invest approximately USD 52 million for the deployment and integration of CAD platforms in the country.
The dispatch centers and public safety answering points (PSAP) also known as public safety radio systems are together set and operated by independent agencies. On the other hand, it has been noticed that the usage of different CAD solutions by different agencies leads to interoperability and incompatibility issues. In an effort to overcome this problem, a single point of contact is being opted by public safety agencies. Acquisition of such a solution reduces the overall cost of operation as well as addresses the issue of interoperability.
Concerns related to public health have been increased due to the outbreak of the COVID-19 pandemic which also resulted in a rising urge for emergency health services worldwide. Furthermore, the various key players of the market are shifting their center of attention towards the development of advanced CAD software that has the feature to respond to COVID-19 providing improved and better services in the case of emergency throughout the pandemic. Hence, the pandemic had a positive impact on the computer aided dispatch market, especially on the health emergency services.
Market Trends, Drivers, Restraints, and Opportunities
Increasing natural disasters and criminal activities along with the arrival of connected devices are some major features driving the market growth.Rising acquisition of cloud-based CAD software among the private and public agencies is anticipated to propel the market growth.Effective management of dispatch operations and for improvement of public safety CAD solutions are being widely adopted which is expected to fuel the market growth.The growing reinforcement of PSAPs is a key challenge hampering the market expansion in the coming years.Evolvement of government policies and regulations coupled with increasing investments by companies for the advancement and innovation in CAD solutions is estimated to create key opportunities for the market growth.Key Players
Zoll Medical Corp.Caliber Public SafetyCentralSquareCarbyneCody SystemsDoubleMapCortiESOHexagon Safety & InfrastructureHarris ComputerMark43, Inc.Nuance Communications, Inc.Motorola Solutions, Inc.Priority Dispatch CorpSouthern Software, Inc.RapidDeploy, Inc.Spillman Technologies, IncTyler TechnologiesTraumasoftVerint Systems Inc. (NowForce)Avtec Inc.ZetronCompetitive Landscape
Key players competing in the market are Zoll Medical Corp.; Caliber Public Safety; CentralSquare; Carbyne; Cody Systems; DoubleMap; Corti; ESO; Hexagon Safety & Infrastructure; Harris Computer; Mark43, Inc.; Nuance Communications, Inc.; Motorola Solutions, Inc.; Priority Dispatch Corp; Southern Software, Inc.; RapidDeploy, Inc.; Spillman Technologies, Inc; Tyler Technologies; Traumasoft; Verint Systems Inc. (NowForce); Avtec Inc.; and Zetron. Many of these players have adopted business strategies such as collaborations, partnerships, alliances, acquisitions, joint ventures, and mergers in order to increase their operation expansion, consumer base, and market position globally. For instance, Avtec, Inc. was acquired by Motorola Solutions, Inc. in March 2019.
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