When you open a restaurant for the first time, the way you treat customers is of the utmost importance. You want your first few guests to not only return but also to speak favorably of your establishment when they talk to their friends about the new restaurant in town. Even once you are known and loved by customers for the way you make them feel when they visit it is easy to slip up and lose ground if you are not vigilant in your attention to the customers overall experience with your restaurant.
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People return to a restaurant for very specific reasons. They like the food, the service makes them feel special, the prices are great or they like the fact that they can always find a great parking space. However, it's usually the service and the food that will keep you in the number one spot on their list of favorite restaurant or restaurant franchise outlet.
Good service starts the moment a customer comes through the door. Nobody likes to be ignored and many people are uncomfortable waiting to be seated while standing in full view of the entire restaurant. If you have a large restaurant it makes good sense to have a host or hostess greet diners and summon a server to show them to their table. This kind of personalized service makes customers feel welcome and valued.
Set out a written service standard for your employees to read. Let them know the processes that you want them to follow. For example you may decide that customers should have around five minutes to look at the menu so they don't feel rushed when you have your waiting staff first approach them asking if they are ready to order. restaurant & food chain brand like al-baik, MacDonald, Subway etc...they well maintain provide best customer services in their franchise outlet as well some standards may be your own and some may be commonly used by all restaurants, such as serving meals at the same time to everyone at the table.
Your manager needs to do more than supervise the staff. He or she also needs to be observant. By taking a look around the dining area several times an hour problems that management may not be aware of can be brought to attention and solved.
A manager that sees a guest with a significant amount of food left on their plate might do well to ask if everything is to the patron's liking. Many people would rather not return after a bad experience rather than complaining to a manager. By being proactive a good manager can recognize a situation and resolve it before it becomes a problem.
Cleanliness is important, not only to the restaurant but to the diners as well. With increased awareness of the role germs and bacteria play in our health, diners will quickly leave an establishment that doesn't meet their standards of sanitation and cleanliness even if it complies with the law.
At last In conclusion, Customer service can really make or break a restaurant. If you open your restaurant with the attitude that the customer is the king and do everything within reason to make their experience in your restaurant enjoyable and memorable then you will be well on your way to success.
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