What Is Volaris’s Cancellation Policy?

If you're thinking about booking a flight with Volaris, you might wonder: "Can I cancel?" Yes, Volaris does have a cancellation policy. This article explains it in very simple words.

1. Free Cancellation Within 24 Hours

If you book a flight and cancel it within 24 hours, you can do so for free.
This rule applies only if:

You booked at least 7 days before the flight.
You booked through the official Volaris website, app, or call center.

For flights to or from the United States, Volaris follows U.S. rules: free cancellation within 24 hours if booked 7+ days ahead.

2. Canceling After 24 Hours

If more than 24 hours have passed since booking, you can still cancel, but there might be fees:

You may only receive a travel credit, not a full refund.
Specific fees depend on:
Your fare type (e.g., non-refundable ticket).
How close are you to the flight?
Your route (domestic or international).
For Mexican flights, if canceled within 24 hours, you get refunds of airport fees and taxes if not checked in.
In Colombia, Peru, El Salvador, Guatemala, Honduras, or Costa Rica, you often have extra days (5–8 business days) to cancel with small fees.

3. Travel Credit vs. Refund

With a non-refundable ticket, you might only get back taxes or fees, not the full fare. Many travelers on forums explain that they lost the main ticket price .
If you paid for a refundable ticket or added a service like “Cancel for Any Reason”, you can get a refund even after 24 hours, as long as you haven’t checked in.
For U.S. flights, if eligible under DOT rules, you can get a full refund to your original payment method once you cancel.

4. Special “Cancel for Any Reason” Option

Volaris offers an optional paid service called “Cancel for Any Reason”.
You can use it to cancel any time up to 24 hours before flight departure if you haven’t checked in.
This helps if you think you might need to cancel later.

5. Flight Changes

Sometimes, it makes sense to change your flight instead of canceling:

Volaris allows date, time, and route changes.
Fees vary:
Domestic (Mexico): $40–$53 USD
International: ~$75–100 USD
You usually pay the fee plus any difference in the new ticket's fare.

6. Passenger Rights for Delays and Cancellations by Volaris

If Volaris cancels or delays your flight:

Under EU or UK rules, you may get up to €600 compensation if cancellation is less than 14 days before departure
Under U.S. rules, you are eligible for a reimbursed flight or a refund if Volaris cancels or significantly delays your U.S. flight.

7. How to Cancel or Request a Refund

Online (Website or App)

Go to My Trips.
Enter your booking code and last name.
Tap Cancel or Get Refund.
Follow the steps.
If eligible, a refund or credit is processed back to the original payment method.

Call Center

Call Volaris at +52 55 1102 8000 (Mexico) or +1 855 865 2747 (U.S.).
Request cancellation and refund assistance

At the Airport

Visit a Volaris counter at the airport.
Show your ID and booking code.
They’ll check eligibility and process refund or credit.

8. How Long Until You Get Your Money Back?

For credit/debit cards: up to 7 business days after approval.
For bank transfers or other payments: up to 20 calendar days
For refundable bookings in Latin America, refunds are processed within five business days and are credited within 30 calendar days.

9. Tips to Remember

Book at least 7 days before your flight if you plan to cancel for free within 24 hours.
Choose a refundable fare or add "Cancel for Any Reason" if you may cancel later.
Check the rules for your origin country, as cancellation windows and fees differ.
Keep your booking code and payment method handy to speed up the process.
If Volaris cancels the flight, check if you qualify for compensation under EU or U.S. rules.

Final Thoughts

Yes, Volaris has a cancellation policy.
First 24 hours: cancel for free if booked early and through official site.
After 24 hours: expect fees and travel credit, unless you have refunds or extras.
For changes: fees apply, but you keep the value of the ticket.
If they cancel, you may get a full refund and even more under EU/U.S. rights.

Understanding these simple rules helps you make smart decisions when booking and canceling. If unsure, call Volaris or check details in the "My Trips" section.

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