Exit Interview: The Entire Process With Questionnaire

In an organization, every employee is treated as a valuable asset. When an employee leaves a company, it impacts other team members for some duration as their workload increases. To avoid this situation, HR can try to convince employees to stay in the company by resolving their problems, but it is not always possible for them to convince the employees to stay back. In these circumstances, the company has to accept their resignation and proceed with their offboarding. 

In offboarding, conducting exit interviews is an essential part of the HR department so that they can know the reason for their employee's exit, why they are not satisfied, and what to change in the organization so that it improves company culture and employee retention.

What Is An Exit Interview?

An exit interview is an interview that is conducted between the employee and the HR manager during the offboarding process.

The exit interview aims to get feedback about your company, its policies, and its procedures. The leaving employee may share their honest perspectives about the company's strengths and flaws. Learning about the reason for employee dissatisfaction in the organization can be useful for the human resource management department to resolve it and increase retention rates.

The Process Of Employee Exit: 

The employee exit process checklist is as follows,

The employee exit process starts when the employee submits their resignation to the company.Employee completes all the paperwork and documentation.Handover the work to the team lead or else to the replaced employee if already foundThe company recollects all equipment and assets from the employee which were given at the time of joiningHR conducts exit interviews and provides feedback form to the employee, which contains questions related to the work environment, seniors' behavior, benefits provided by the company, growth opportunities, and more.The company settles all the due payments like last month's salary, leaves encashment, and more.

Why An Exit Interview Is Important For An Organization?

The goal of an exit review is to learn from an employee's honest feedback and apply it to generate insights that will assist to retain talent, enhance the management process, and eventually improve the other employee’s performance. An exit interview is also important for the employee as they get a relieving letter template in this interview assuring that the employee’s all dues are cleared, and no work is pending.

Benefits Of Conducting Exit Interview In an Organization

Here are some benefits of conducting an exit interview in an organization,

Exit interview helps HR to identify and solve the problem faced by employees, which increases employee retention rates.In exit interviews, employees and HR get an open chance to discuss freely employee issues which ultimately builds a good relationship between them. Therefore, it leaves a door open for an ex-employee when there are opportunities to return to the organization in the future.To conduct exit interviews, companies don't have to invest any money, they just have to give their little time, so it is cost-effective.

Which Type Of Question HR Should Focus on an Exit Interview

HR should ask about an employee's workload.Whether the employee felt stressed and dissatisfied during his working life cycle.What does he feel about the company work environment?HR can also ask whether the salary offered was enough or if he expected more from the organization.An Employee can be asked to give a rating to the company on different parameters.

What Are The Questions That Can Be Asked In The Exit Interview?

What was the reason for quitting this job?What was the best thing you felt while working in this organization?Would you change your decision to leave if we offered you a salary hike?How was your entire experience?Would you ever refer a friend to this company?Do you have any suggestions for us that need improvement?Was the management supportive throughout your journey?Have you felt engaged in the company?Did the challenges and the workload you faced in this organization help you in your personal growth?What is your suggestion on HR policies followed within the system?Can you suggest any changes required in our system or HR policy?Have you ever experienced favoritism or harassment in the company?Did you feel if you had better tools, resources, and working conditions for working, you could have performed better?Have you felt any communication issues with the top management system?Do your seniors guide you from time to time in any difficulty?Did you receive any feedback to improve your performance?Would you like to share your valuable feedback before you leave our organization?The Last question is, would you like to rejoin if you get a chance to return to this company?

Wrapping It Up

Exit interviews are a way for HRs to know the reason behind their employees leaving. When employees don’t rely on the company for their living, then they’re much more likely to offer sincere and constructive feedback. Of course, not all of them will communicate forthrightly about the company and its culture. Still, some employees will give honest feedback about the company, which will help you improve the company environment in the best possible way to increase employee retention rates and morale. So for your reference, complete details are provided for conducting an exit interview.