Is your Amazon Alexa not responding to her wake word? Does it respond with something like, “Sorry, I don’t know that one” or “Sorry, I’m having trouble understanding you right now. If you’re encountering such issue then don`t panic as this perplexing issue is faced by many amazon echo device users, and this is what has caused us to write about this article today.

There are bunch of reasons, why Alexa wont respond to your voice commands that you are giving it. And through this guide we will explain all possible causes and troubleshooting steps to overcome and fix Alexa not responding issue easily which will bring your Alexa back in sync in no time. So lets Dive right in !!

Why is my Alexa Not Responding?

Alexa is one of the intelligent voice assistant that powers amazon echo devices. Having a Alexa speaker can be great addition to any living room,kitchen or even bedroom especially in a smart home.Typically after the initial alexa setup there`s not lot of tweaking or maintenance thats needs to be done but that doesn`t mean things cant go wrong.

Sometimes users ran into problem like Alexa not responding which is indeed one of the complicated issue for them to fix but in actual its not.

There are many reasons behind Alexa not responding to voice commands. Before trying any troubleshooting steps, you need to get familiar with all the causes behind this error. This will help you to understand this issue deeply.

The following are be the reasons behind Alexa not responding issue :-

•Alexa device too far from the Wifi router
•Wifi Network Congestion
•Power or internet outage
•Microphone button is turned off
•Obstruction between Alexa Device and Router

Therefore, these are some of the reasons that triggers Alexa not responding to voice commands issue.

Troubleshooting Steps To Solve Alexa not responding issue:-

Now as you are familiar with what is causing Alexa not responding issue? Lets proceed with fixation of this issue in order to resolve it. So, let’s dig in further and try to understand the most effective and easiest troubleshooting steps to fix this issue.

Step 1: Make sure you have internet access:

This is a simple and basic troubleshooting step, but it’s worth to do that. Start by checking your home wifi network and verify if you have active internet connection and is up and running. Else if there is an internet outage then alexa will ignore your request and cause alexa not responding issue. If you think internet is not an issue then proceed to the next step.

Step 2: Check the Microphone Button on Echo:

The next step would be to check the colour light ring on the alexa device. It should be blue and if its red that means the microphone button of the alexa device has been turned off. You`ll need to press the microphone button on the top of your device and check if the alexa has started responding to your voice commands.

Step 3: Confirm your Alexa and smartphone are on same Wifi network:

Verify that your alexa device and smartphone are on same wifi network. Sometimes you may have multiple networks available in your home from 2.4ghz to 5 ghz so make sure both alexa app and smartphone should be connected on same wifi network and check if alexa is working.

Step 4: Check if your device is in Wifi Range:

Make sure your alexa device must be within 30 feets or 10 meters from your wireless router. Keeping your alexa far away from the wireless router will only cause weak wifi signal strength and poor wifi signals therefore leading to alexa not responding issue.

Step 5: Reduce Wifi Congestions:

If you are experiencing low internet bandwidth or unstable internet connection then in that case first you need to fix your internet before anything else. Start by turning off any unused device or devices that are connected to the same wifi network and then try to give command to the alexa and check if that resolves your issue.

Step 6: Remove Obstructions :

Make sure that your alexa speaker is not closed to any external speaker. When alexa device is close to any external speaker it may be more difficult for alexa to hear the wake word and other requests. So It should be at least 3 feets or 1 meter away from the speaker. Similalry your device should be atleast 8 inches or 20 cms away from walls or any other objects.

Also,Keep your device far away from any devices that cause hindrance in alexa functioning such as microwaves or other electronic devices.Make sure there is no background noise when you speak. Speak naturally and clearly.

Step 7 : Correct Power Adapter:

Most of the time people end up connecting their echo device with some other power adapter which does not provide enough power for echo device to turn on and work correctly therefore leading to alexa device is unresponsive issue. So make sure you are the using the original amazon echo device adapter which came with the box.

Step 8: Restart the Alexa device:

If none of the above mentioned steps helps you to get rid of this issue then we would suggest you to quickly restart the alexa device. You can do that by unplugging the alexa device from wall socket for 30 seconds. Wait for 30 seconds when the time is up, go ahead and plug it back in. Give a litte time to boot up and check if the issue is resolved by giving command to the alexa.

Step 9: Change Alexa Wake word:

If Alexa and Echo are still not responding, try changing the wake word by going into the alexa app. In the menu section of app select device and tap on wake word. And now try giving command to your voice assistant and see if that is back up and running.

Step10: Enable Alexa Privacy :

When alexa is not responding to voice command, then the other option is to enable the Alexa privacy. In order to do that you need to press button at the end of nucleus screen. This will enable the privacy of Alexa and will make alexa hear and responding again.

Step11: Reset Alexa device to factory defaults :

When everything fails, we would suggest you to do factory reset alexa device and start the setup from the very beginning. This would help you to fix this issue.

Therefore, these are some troubleshooting steps that would solve your Alexa not responding issue easily. For any additional help, you can get in touch our experts by dialing Alexa Helpline Number. Our experts are highly skilled and can troubleshoot any issue in a short period of time.

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