If you have a contact page on your site, make sure you make it as easy to find as possible. Your contact page should include a number of different ways that you can contact the organization. It should also have a clear call to action button like a visit our website option. A split contact page design is a popular choice. One option is to include a phone number and an email address on the page.
Companies that cater to international customers should consider having a local team to provide assistance if possible. Many SaaS products have a self-help menu, but it would be even better to offer direct contact options for more complex issues. Mailchimp, for example, has guides to help users with specific questions. If you want to address global issues, you can also consider hiring a local team to answer questions in another language.
For companies that have physical offices, it is important to make it easy for prospects to find their way to their offices. Adding a Google Map marker to the contact page makes it easy to navigate for visitors. A company like Pepsi also makes it easy for visitors to find their way to the office by including contact information in layman's language.
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