In today’s world, where almost every business is reigning with mobile apps to add value to their brands, eCommerce businesses are taking momentum and winning the race, accounting for regular new customers. They made it happen by setting online mobile shopping stores that work by establishing engagement and better connections with end-users.
If you’re an owner of an e-commerce business such as Velvet Caviar, you’ll know how hard it is to reinforce a strong client base and increase your sales. Well, what if there is an easy way to get this done? Yes, because now it's possible to reach a vast number of potential customers and increase your sales, all by developing a business-oriented eCommerce mobile app.
The mobile apps for e-commerce stores are raving the market nowadays, and they are considered as sure-fire ways to gain optimum profits. There are many eCommerce website design services out there who can help you build a mobile application that can meet your business needs. Besides developing the mobile app for your eCommerce business, they also let you know about the additional features that can be added to grow your brand image among customers.
Importance Of Mobile Applications In Online Businesses
1. Customers prefer mobile application
Today, one cannot neglect the superiority of mobile applications over browsers. Everyone uses a smartphone nowadays that makes it very convenient for the customers to access online shopping store by downloading a particular mobile app.
Using a mobile app, users don’t have to remember lengthy URLs and log in every time they visit your site, and also the speed of an application is way faster as compared to browsers. It results in a better user experience and an overall pleasant experience. Also, with almost everyone having a smartphone nowadays, coming out with an eCommerce mobile app will only reinforce the credibility of a retail business.
2. Mobile applications help boost the loyalty of the customers
Downloading an application shows that a customer is already much more interested in your business. When visiting a website, people basically look for business details while downloading the app shows their willingness to buy your products. Potential customers also tend to spend more time in an application as compared to online websites.
3. A reduced response rate
When using a web browser people are generally concerned about how fast action will be completed. But, when it comes to a mobile app, the response time is much faster and the actions are completed way quicker than web browsers. This not only makes customers happy but also increases brand credibility among them. Also, with a mobile application, users can set up their personal preferences, making it easier for them to shop online stuff.
With options of commenting being available now, the users can also directly let the app owner know about their concerns and the following action can be taken accordingly. It cut short the time of improvement and thus the response rate is much higher.
4. Increase in conversion rate
The enhanced UX, usability and easy navigation of a mobile app lead to high conversion rates. Mobile apps play a significant role in increasing the conversion rate which has been estimated one and a half times higher than desktop or web browsers.
The ease to access various fields and options in the e-commerce apps encourage the user to stay for long on the app and thus, the chances of conversion rate increase multi-fold.
5. A better and enhanced UX
The proper presentation of e-business also helps in enhancing mobile app marketing that matters a lot as it helps users to understand the business intent. How you present your online business to potential customers can either lead to a great sales revenue or on the other hand can break their trust. Mobile apps provide much better navigation and now these have been designed using responsive features keeping users device screen size in mind. Less distraction and great navigation help customers focus more on the products and thus offer more growth in sales.
6. Engaging with the in-built features of your phone
Another plus of a mobile application is the engagement of the phone’s in-built features. Like, many mobile applications use your devices GPS to pinpoint the customers’ location, or the integration with microphone enables users to verbalize their search, etc. This thereby increases the usability quotient of a mobile app.
Final Takeaways
- Design a complete e-commerce mobile app and keep upgrading it
- Reward the user for leaving feedback
- Engage users by responding to their feedback
- Encourage the users to leave positive comments in the customer support center.
- Regularly come up with surveys to know user behavior.
Content Source: https://www.mobileappdaily.com/importance-of-mobile-apps-for-e-commerce