Most moving disputes come down to one thing: nothing was written down. The quote was verbal, the delivery date was “around the 15th”, and the extra charges were never mentioned. A clear written agreement protects you and the mover, and it takes ten minutes to check. Here is what to look for before you sign, and if things have already gone wrong, this guide to filing a complaint against packers and movers explains your options.
Why a written agreement matters
When a price, a date or a promise is only spoken, it is hard to prove later. A signed document gives you something to point to if the move goes differently from what you were told.
The 10-point checklist
1. Company details
The agreement should show the company’s full name, address, phone number and GST registration details. If you can’t tell who you are dealing with, you can’t hold anyone accountable.
2. Pickup and delivery dates
Look for specific dates, not “approximately”. If delivery will take several days, such as for a long-distance move, ask for the expected window in writing.
3. Itemised charges
Insist on a breakdown: packing material, labour, loading, transport, unloading and any extras. A single lump sum makes it easy to add charges later. Comparing at least three written quotes makes any gaps easier to spot.
4. Rules for extra costs
Ask what could change the price, for example more items than listed, long carry distances, stairs without a lift, or waiting time. Get the rates in writing so that “extra” has a number attached, for example: “Carrying charge for stairs without a lift: ₹__ per floor.”
5. Inventory list
A signed list of your items, with notes on their condition, is the strongest proof of what was handed over. Check it item by item and don’t sign a blank or partial list. Note existing scratches or dents next to the item, and take a photo or video of valuables before they are packed. If you ever need to make a claim, this list is the evidence.
6. Declared value and insurance
Find out whether your goods are covered in transit insurane, by whom, and up to what amount. If you have expensive items, ask about the cover for them separately. If insurance is optional, the agreement should say so clearly.
7. Payment terms
A small advance with the balance on delivery is common. Note the payment method and ask for a receipt each time. Be cautious if you are asked to pay most of the amount upfront, especially in cash.
8. Damage and loss process
The agreement should explain how to report damage, within what time frame, and how a claim is handled. If this is missing, ask before you sign.
9. Cancellation and rescheduling
Check what happens if you or the mover change the date. A fair agreement states any cancellation fee and any refund of your advance.
10. Signatures and copies
Both sides should sign every page that carries terms, and you should keep a copy, in paper form or photographed.
Red flags to watch for
- Blank spaces that could be filled in later
- “Charges as per actual” with no rates
- Verbal promises that don’t appear in the document
- Pressure to sign immediately
If you see any of these, ask for a revised version or consider another mover.
Final thought
A few minutes with the agreement can save you weeks of trouble. If anything is unclear, ask, and if it isn’t written down, treat it as if it hasn’t been promised.
This article is general information, not legal advice. For high-value moves or disputes, consult a lawyer.
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