With offices in Adelaide, Melbourne, and Perth, Revolution Roofing is a leading national supplier of steel building products and roofing materials. With a presence throughout Australia, the company also maintains a factory in Newcastle to manufacture painted steel. The company is a pioneer in product innovation, and is committed to offering customers the highest-quality roofing products and services available. In order to ensure that customers get the best value for their money, Revolution Roofing strives to provide quality products and service at affordable prices.
The company’s current telephony service was not up to scratch and Revolution needed a new communications solution. The company was using an externally hosted, non-integrated communications service with frequent dropouts and poor voice quality. It also lacked additional features, such as call recording, which would make its customer service difficult to manage. The company also faced numerous technical difficulties with the existing system, including frequent system unavailability. Revolution Roofing sought a new solution that would eliminate these problems.
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