Through ChargeAutomation’s automated Security & Damage Deposit feature, property hosts are able to collect a security deposit from guests in a way that’s easy and hassle-free. You can enable/disable this feature and determine the amount you wish to charge for each property.
Guests are sent automatic email alerts and reminders to update their credit card details for security deposit collection. If a guest does not provide a security deposit (either a payment method is not provided, or the payment method doesn't have sufficient funds), you are alerted via email and can handle the booking as you see fit.
See our article on Setting up Security/Damage Deposit Collection for instructions on how to set up this feature.
Why collect Security Deposits?
The collection of a Security/Damage Deposit is an essential component in the short-term rental space. Hotels understand this and charge damage deposits with each booking.
As property hosts, we learn very quickly that not everyone will treat our properties with the same care and respect that we would, but also, accidents happen! For these reasons, it is crucial for property hosts to protect themselves in this area.
Do I need to have a Stripe account to use the Security/Damage Deposit feature in ChargeAutomation? ChargeAutomation connects to many Payment Gateways and we have completed rigorous testing to ensure our features are accessible for all Stripe customers. We will continue to test other Payment Gateways to ensure all of our clients have access to these features regardless of the Payment Gateway that is being used. If you are using a different Payment Gateway and are having difficulty utilizing our features, please contact us so that we can make your case a priority.
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