Frontline has built a solid reputation for employing and retaining great people. A family business with family values. We are able to offer an on-demand ‘overflow’ service or a dedicated fully outsourced reception service. This can be scaled to support the business needs and can grow as and when the company needs it. Calls will be managed in virtual reception services, just as if our teams were in your office; taking messages,transferring calls, or booking appointments. Our virtual reception services offer service offers a fully bespoke service, not an ‘off the shelf’ service — designed just for your business.
How our virtual reception services work:
Step 1: We work with you to understand how we can best support your customers. We then create a process flow to help share the customer journey and all the key elements Step 2: We brief the team on not only
the process but the DNA of the business — who you are, what you do, and why you do it. Step 3: testing. We test. You test. We go live. Step 4: happy customer and an even happier team.
Reducing the admin — An Integrated Approach:
It’s so much easier when our teams have a view of the bigger picture. We understand that today’s businesses have their own processes and applications, and it is essential that an outsourced partner can slot right in. Whether it’s relaying an update to a ticket or creating accounts/tickets on your application we can help with our virtual reception services. Over the years we’ve worked with just about all the big brands of helpdesk, service desk, and CRM software so you can trust in the
expertise our virtual reception services can offer.
Read more about virtual reception services.