Colorado Attorney General Phil Weiser's office released revised proposed rules Oct. 6 implementing the state's Automated Decision-Making Technology Act and Chat…
A driver in the United Kingdom successfully challenged a parking charge after a three-year dispute with a private parking company, using ChatGPT to help prepare…
American Express National Bank has been fined $350 million by the Office of the Comptroller of the Currency (OCC) over deficiencies in its anti-money laundering…
Global call center employment has declined for eight consecutive quarters, according to new research from Revelio Labs, raising questions about how artificial i…
Abstract: A data ecosystem connects employment, bank, contact, verification, and compliance information across post-charge-off recovery workflows. Unlike separa…
The federal student loan portfolio has climbed above $1.7 trillion, while the number of borrowers in default increased by approximately 400,000 during the lates…
The Nasdaq Composite reached an all-time high Monday, extending a technology-driven market rally even as Treasury yields climbed to levels not seen in more than…
The Commodity Futures Trading Commission is moving ahead with plans to establish a federal regulatory framework for certain cryptocurrency transactions and trad…
The Texas State Commission on Judicial Conduct has publicly reprimanded a Lubbock County justice of the peace. This has been done after finding procedural viola…
Former Glassdoor and Morgan Stanley executives Chris McNamara and Brendan Lee join the AI-native collections company from 1 October, after its strongest revenue…
Abstract: For a small debt buyer, earning seller confidence can be just as important as having the capital to purchase a portfolio. RMAI certification standards…
Case Snapshot Court: U.S. District Court for the Middle District of Pennsylvania Case: Sokolowski v. Falling Creek Builders, No. 3:23-CV-00150 Decision Date: Se…
A coalition of financial services and business organizations is calling on U.S. House leadership to advance legislation that would change liability provisions u…
Case Snapshot Court: U.S. District Court for the District of Oregon Case: State of New York, et al. v. Russell T. Vought, et al., No. 6:25-cv-02384-AA Decision …
Legislative Snapshot Law: New York Buy-Now-Pay-Later Act, Banking Law Article 14-B Jurisdiction: New York Status: NYDFS has proposed implementing regulations u…
The global debt collection software market could more than double in value over the next decade as financial institutions, collection agencies and other organiz…
Hiring more collectors is no longer the only path to growth. Explore how automation can create capacity, improve productivity, and reshape workforce planning.
Consumer litigation produced mixed month-over-month results in August, but WebRecon’s latest data shows a clearer year-to-date trend: FDCPA, FCRA, and TCPA fili…
The Federal Trade Commission is seeking public input on whether online platforms should have additional responsibilities for preventing advertisements that impe…
AI autonomy in collections requires balancing automation, human escalation, compliance risk, and consumer complexity through a risk-based framework.