Quickbooks not responding
QuickBooks users sometimes face an error while opening QuickBooks Desktop or the screen may just freeze and not respond to any command. These type of issues is such a typical issue. QuickBooks has stopped working or not responding, not opening error messages display on screen when user try to open QuickBooks Desktop.
In this article we have discussed and reviewed about this problem of QuickBooks and also shared few best ways to resolve these errors from your QuickBooks Desktop.
What causes the QuickBooks has stopped working error?
If you too face such an issue, there might be these following reasons that may be triggering this error:
Your company name may be longer than required
QBWUSER.INI file might be damaged, corrupt or missing
There is a corrupted hard drive
Damaged program files and/or QuickBooks Desktop installation
Windows OS may be damaged
Conflict in some program
Some Program Files that are Damaged
Signs and Symptoms of QuickBooks Stopped Working Error
Checkout the following symptoms when the QuickBooks has stopped working, not responding or won’t open problem occurs in your software.
Your computer will shut down automatically
Computer’s screen will freeze and stops working
Your QuickBooks software freezes and doesn’t respond to your input commands
QuickBooks will not open
How to Stop it from happening?
Always use QuickBooks Desktop’s latest release version
The windows regional settings of QuickBooks should be set to US locale
Use the appropriate regional settings
How to fix QuickBooks Not Working or Not Responding Error?
QuickBooks not responding/not working are most common issues that occurs in QB. You can perform the below-mentioned troubleshooting steps to resolve issues that don’t let QuickBooks open or freeze the software.
Ensure that these errors are Windows OS specific and you should only try to fix it on your own risk. If you are comfortable to perform the actions follow the below given technical methods. Otherwise, consulting a professional or the manufacturer is recommended.
Before proceeding ahead perform these initial steps:
Firstly Restart your PC
Now Open QuickBooks Software
Click on Start > All Programs > Right Click on QuickBooks
Press Ctrl key and open QuickBooks
Solution 1: Download and use QuickBooks Install Diagnostic Tool (QBinstall Tool)
Download the QB Install Diagnostic Tool
Now save the file to the computer where QuickBooks is Installed
Close all the applications that is running on your computer system.
Now Run the QuickBooks Install Diagnostic Tool (QBInstall Tool)
Restart your system after running the tool to make sure that the windows components are updated
Solution 2: Reboot your PC and Temporarily Disable your Anti-virus Software
Solution 3: Rename the QBWUSER.INI File
Rename the QBWUSER.INI File (changing the name of the file would erase the list of company files that were opened previously and this step would require you to open your company file manually)
Find and open the folder where the QBWUSER.ini is stored (If you are unable to find the folder, enable all the hidden files and folders to find it)
Follow this path: Location: Users[Your user name]AppDataLocalIntuitQuickBooks [year]
Rename the QBWUSER.ini (do a right-click and select rename)
Put .old at the end of the file name (e.g.QBWUSER.ini.old)
Also, rename the EntitlementDataStore.ecml file
In case the program opens post renaming QBWUSER.ini or EntitlementDataStore.ecml, see if you can open a sample company file.
In case you are able to open sample file and your own company file is still not opening, then copy the file to a different folder or location and open it from the new location (copy the file to a local folder than a network location)
If the company file opens from the new location, the issue might be originated from a damaged folder or folder permissions
If you still fail to sign into your company file, then check if your company file is damaged
Try restoring an earlier backup of that file instead In case of damaged file
If you are unable to open the sample company file or QuickBooks doesn’t start, the issue might be with the QuickBooks installation
Solution 4: Reinstall QuickBooks using Clean Install
Select QuickBooks version and product version in clean install tool – Screenshot
Uninstall QuickBooks Desktop and reinstall it using the clean install tool. This process will get you the most recent QuickBooks Update which can resolve all your issues.
See Also: How to Fix QuickBooks Error Code 2000?
Solution 5: Create a New Admin User for QuickBooks
add new user on chrome-screenshot
Create a new admin user account in Windows and then try to open your company file using the new user admin account.
Solution 6: Open the company file from a different folder location (If other files or sample file do open)
First of all You need to Press Windows + E Key on your keyboard in order to open the computer window
Search for the data file, which will have a .qbw file extension
While searching for a file that is located on a network server, browse to the network drive on which the data file is located
Right-click and select Copy after finding your company file
After that Go to your C: Drive
Make a new folder at here
Name this folder as QBTEST
Now Open the new QBTEST folder and Paste the company file here
Open QuickBooks while holding the CTRL key simultaneously
Select Restore “An Existing Company” through the C:QBTEST folder that you have created
Finally, Open the company file that you copied in the QBTEST folder
That’s all from our behalf. We hope that the above given solution methods could help you to resolve the issue.
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