I understand that both your Shaw TV and internet services are not working. Here are a few steps you can take to troubleshoot the issue:
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Check for service outages: Start by visiting the Shaw website or contacting their customer support to check if there are any known service outages in your area. Sometimes, service disruptions can occur due to maintenance or other technical issues.
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Restart your devices: Power cycle your TV set-top box and modem. Unplug them from the power source, wait for about 30 seconds, and then plug them back in. Allow a few minutes for the devices to reboot and establish a connection.
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Check cable connections: Ensure that all the cables connecting your TV and modem are securely plugged in. Verify that the coaxial cable from the wall outlet is properly connected to both the TV set-top box and the modem.
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Reset your modem and TV set-top box: If the previous steps didn't resolve the issue, you can try performing a reset on both your modem and TV set-top box. Look for a reset button on the back or bottom of the devices. Press and hold the reset button for about 10 seconds using a small, pointed object like a paperclip. This will restore the devices to their factory settings, so you may need to set them up again afterward.
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Check signal levels: If you have access to the modem's interface, check the signal levels to ensure they are within the normal range. If you're not sure how to do this, you can contact Shaw's technical support for assistance.
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Contact Shaw support: If the above steps don't resolve the issue, it's best to reach out to Shaw customer support directly. They have specialized technicians who can guide you through the troubleshooting process and address any service-related problems.
Remember, these are general troubleshooting steps, and the specific process may vary depending on your equipment and setup. It's always best to refer to Shaw's official documentation or contact their support for personalized assistance.
