Can't See Your Ticketmaster Mobile Tickets? Here's Why & How to Fix It
Ticketmaster mobile tickets are great because you don't have to deal with paper. But sometimes, they don't show up in the app or on your account. If that's happening to you, relax! This guide will go over the usual causes and fixes. Plus, there's a FAQ section to help you out.
Feel Free to Call Ticketmaster Help Center
**Why Your Ticketmaster Mobile Tickets Might Not Be Showing**
**1. Tickets Aren't Available Yet**
For some events, the tickets aren't released right away. The event people might wait until closer to the date to release them. Check your email to see when your tickets should be ready.
**2. Something's Up with the App or Your Browser**
* **Old App:** If your Ticketmaster app is old, it might not work right. Update it in the App Store or Google Play.
* **Browser Problems:** If you're on a computer, try clearing your browser's cache or using a different browser.
**3. Account Issues**
* **Wrong Account:** Make sure you're using the right Ticketmaster account – the one you used to buy the tickets.
* **Need to Confirm Email:** Some tickets need you to confirm your email before they show up.
**4. Event Change**
If the event is canceled or moved, your tickets might disappear for a bit. Check your email for updates from Ticketmaster.
**5. Transfer or Resale Stuff**
* **Waiting on a Transfer:** If someone sent you the tickets, you need to accept them first.
* **Selling Tickets:** If you're selling your tickets, they won't show up until they're sold or you take them off the market.
**6. Just a Glitch**
Sometimes things just go wrong. Try this:
* Restart the app or your phone.
* Log out and log back in.
* See if Ticketmaster's Twitter/X page mentions any problems.
**How to Get Your Missing Ticketmaster Mobile Tickets Back**
**1. Look for the Email**
Search your email for:
* Your Ticketmaster Order Confirmation
* Your Tickets Are Ready
**2. Check the App**
* Go to **My Events** in the app.
* If you don't see your tickets, swipe down to refresh.
* Make sure the app can use your location (some tickets need this).
**3. Try a Computer**
Go to Ticketmaster.com, log in, and check My Tickets.
**4. Contact Ticketmaster**
If nothing works:
* Go to the **Help Center** on their website.
* Try contacting them on Twitter (@Ticketmaster) for a quicker response.
**FAQ: Still Can't See Your Ticketmaster Mobile Tickets?**
**Q1: Why aren't my tickets showing up in the app?**
* The tickets might not be available yet.
* You might be in the wrong account.
* The app might need to be updated.
**Q2: How long does it usually take for tickets to appear?**
Usually, they show up right away. But sometimes it can take up to 24–72 hours before the event.
**Q3: What if someone transferred tickets to me, but I don't see them?**
* The person who sent them needs to finish the transfer.
* Check your email for a link to accept the tickets.
* Make sure you're using the same email for your Ticketmaster account as the one the tickets were sent to.
**Q4: Can I still get in if my mobile ticket isn't loading?**
Go to the ticket window with:
* Your ID.
* The card you used to buy the tickets.
* Your order number.
**Q5: Why does it say Not Available Yet on my tickets?**
The event people might be waiting to release the tickets closer to the event.
**Q6: How do I refresh the Ticketmaster app?**
* Swipe down on the My Events page.
* Close the app and open it again.
* If that doesn't work, try reinstalling the app.
**Q7: Will my tickets still show up if I'm in another country?**
Yes, but make sure you're using the Ticketmaster site for that area (like Ticketmaster UK instead of Ticketmaster US).
**Q8: What if I deleted the app?**
Just reinstall it and log in. Your tickets are connected to your account, not just the app.
**Q9: Can I just use a screenshot of my ticket?**
Probably not. Most places need the live barcode to prevent fake tickets.
**Q10: Who should I contact if my tickets are still missing?**
* **Ticketmaster Fan Support:** [Help.Ticketmaster.com](https://help.ticketmaster.com)
* **Phone Support:** Look on the website for the right number for your area.
**Some Tips to Stay Out of Trouble**
* **Always check your email** for updates.
* **Keep your Ticketmaster app updated.**
* **Transfer tickets early** if you're sharing them.
* **Save a backup** (like a PDF or in Apple Wallet/Google Pay).
If your tickets still don't show up, contact Ticketmaster ASAP so they can help before the event.
Hopefully, this helps you find your tickets and have a good time! 🎟️