Having Trouble Seeing Your Ticketmaster Tickets in the App? Here's What to Do
So, you bought your tickets, got that email saying it's all good, but now you open the Ticketmaster app and… nothing. No tickets. It's a pain, I know. You're probably stressing about getting into your event. Don't worry, it happens. Here's why this might be happening and what you can do about it. Plus, I've added a FAQ to cover anything else you're wondering about.
Feel Free to Call Ticketmaster Help Center
Why Aren't Your Ticketmaster Tickets Showing Up?
1. Tickets Aren't Released Yet (This Happens a Lot)
They do this delay thing to:
* Stop people from selling fake tickets
* Maybe give people better seats
* Deal with super popular events
**What to do:** Look at that confirmation email. See if it says stuff like:
* Your tickets will show up by [date]
* Heads up, tickets are delayed!
* Tickets show up 24-48 hours before the event
2. The App's Being Glitchy
The app might not be talking to Ticketmaster right.
**What to do:**
1. In My Events, swipe down to make it refresh
2. Close the app completely, then open it again
3. Sign out, then sign back in
4. If you're on Android, clear the app's cache. If you're on an iPhone, reinstall the app
3. You're in the Wrong Account
Maybe you're logged in with:
* A different Ticketmaster account
* The wrong Ticketmaster version (like the UK one instead of the US)
**What to do:**
1. Check every email account you have for tickets
2. Make sure you're using the app for the right country
3. See if the tickets are on the Ticketmaster website
4. Something Happened to the Event
Like if it got:
* Moved to a new date
* Moved to a new place
* Canceled
**What to do:**
1. Check your email for updates
2. Go to the event's page on Ticketmaster
3. Call the place where the event is happening if it's urgent
5. Your Payment's Still Processing
This is more likely if you paid with:
* A bank transfer
* Some credit cards
* PayPal (but it's rare)
**What to do:**
1. Check with your bank to see if the payment went through
2. If the payment went through but you still don't see tickets, contact Ticketmaster
## Troubleshooting Steps
1. Quick Checks
* ✅ Make sure you're in the right account
* ✅ Check your spam and promotions folders for the email
* ✅ Make sure the payment went through
* ✅ Make sure the event isn't Postponed or Canceled
2. More In-Depth Stuff
**If you have an Android:**
1. Go to Settings > Apps > Ticketmaster
2. Tap Storage > Clear Cache
3. Restart your phone
**If you have an iPhone:**
1. Delete the app and install it again
2. Check your Wallet app (sometimes tickets go straight there)
3. Make sure your iPhone is up to date
**For Everyone:**
1. Try getting your tickets on a computer
2. Use the Forgot Password option to be sure you're logging in right
3. Contact @Ticketmaster on Twitter; they're usually pretty fast
## When to Bug Support
Contact them ASAP if:
* The event's in the next 48 hours
* You paid, but still no tickets
* You see a message that says invalid tickets
**How to Get in Touch:**
1. DM @Ticketmaster on Twitter (fastest)
2. Use the online chat at Help.Ticketmaster.com
3. Call them (check the website for the number)
FAQ: Ticketmaster App Problems
Q1: How long should I wait before freaking out?
Most tickets show up right away, but some take a few days. Check your email for when they expect to deliver them.
Q2: Can I just use the email to get in?
Nope. You need the actual ticket with the barcode. If your tickets don't show up by the day of, the people at the box office can help.
Q3: Why the heck do they delay tickets sometimes?
It helps stop scalpers and might let them move people to better seats before they send out the final tickets.
Q4: What if they charged me, but I still don't have tickets?
Wait a day, then contact support. Give them:
* Your order number
* Proof that you paid
* A screenshot of the charge
Q5: Do I need internet to use my tickets?
Nope. Once they're in the app, they work even if you're offline. Screenshots usually don't work because they don't want people making fake tickets.
Q6: How do I stop this from happening again?
* Use credit cards (they're faster than debit cards)
* Always use the same email address when you buy tickets
* Save those confirmation emails somewhere safe
Q7: I accidentally deleted the app! Now what?
Just reinstall it and log in. The tickets are tied to your account, not the app itself.
Q8: Can someone else use my tickets if they have my login?
Yep. Ticketmaster isn't made for sharing accounts. Use their official transfer thing instead.
Q9: Why does the app keep crashing when I look at the tickets?
Usually, it means:
* Your app is out of date
* Your phone is full
* Your phone needs an update
Q10: What if nothing works?
Go to the box office with:
1. Your ID
2. The card you used to pay
3. Your order number
4. Any emails you got from Ticketmaster
Tips for Easy Ticket Access
✔ **Keep your Ticketmaster app updated**
✔ **Screenshot your order confirmations**
✔ **If you can, add the tickets to Apple Wallet/Google Pay**
✔ **Contact support early if the event is soon**
Remember, almost every ticket problem can be fixed before the event if you deal with it quickly. Stay cool, do these things, and you'll probably be enjoying your event without any stress!
Related link
https://writeupcafe.com/ticketmaster-mobile-tickets-not-appearing
https://writeupcafe.com/ticketmaster-tickets-not-showing-up-after-purchase--here-s-how-to-fix-it
https://writeupcafe.com/ticketmaster-tickets-not-showing-in-apple-wallet--here-s-how-to-fix-it
https://writeupcafe.com/ticketmaster-email-received-but-no-tickets--here-s-how-to-fix-it