Troubleshoot QuickBooks Error Code OLSU 1013 With Easy Steps

You might encounter QuickBooks error code OLSU 1013 while trying to connect or communicate with your banking institution. It takes place if you have an inactive bank account that is authorized for QB Online banking. When it occurs, an error message pops-up on your screen that reads:

“An unexpected error occurred. The branding and profile servers could not be accessed."

There are several other reasons that we have discussed in this blog ahead, along with their troubleshooting methods that will help you fix OLSU 1013.

What Are The Causes Of QuickBooks Error OLSU 1013?

Below we have mentioned the other factors that trigger QuickBooks Error code OLSU 1013:

You may end up with QuickBooks bank feed error OLSU-1013 if there is an issue at your bank's end.You may end up with error code 1013 if you use a mode other than express or side by side mode.You might have entered incorrect login credentials.Internet explorer configuration is not being supported by the connection between QuickBooks desktop and internet explorer.QuickBooks might not be connected or is facing issues while connecting to the bank.It pops-up of there is an issue with the internet connection.

Points to Remember Before Troubleshooting Error Code OLSU 1013

Before you begin with the troubleshooting steps of QuickBooks Error code OLSU 1013, you must consider the below-mentioned factors:

Make sure that you are using the latest version of QuickBooks Desktop.You must have a stable internet connection so that you can access all the websites without any hassle while you try to rectify QuickBooks online banking error OLSU-1013.Try to log in to your online banking once to ensure that you are entering the correct credentials.You must update the Internet Explorer and set it as a default browser.Check if you are using QB in single-user mode.

How To Resolve QuickBooks Error Message OLSU 1013?

Now that you are well-versed with the essential facts associated with QuickBooks Error Code OLSU 1013, you must go ahead and fix the issue by following the below-listed methods:

Solution 1: Enable TLS 1.2 Protocol

First, you have to open Internet Explorer 11 and make sure that you are using its latest version.Then, click on the Gear icon in the upper right corner.Now, navigate to the Internet Options and click on the Advanced tab.After that, go down in the Security Section, unmark USE TLS 1.0, and mark USE TLS 1.2.Further, click on Apply followed by Ok.Lastly, close all the running programs and restart your system.

Solution 2: Create a new company fileunt.

If you are facing any issues with your bank or server, then, in that case, you must follow the below-mentioned steps to eliminate QuickBooks direct connect error OLSU-1013:

Firstly, go to the File menu and choose the option New Company.Then, select the option Express Start.Now, you need to add the bank account that is facing the problems.After that, you have to set up the account for Bank Feeds on the new test company.At last, download the Bank Feed Transactions for testing the affected account.

Solution 3: Deactivate the Accounts Having Online Services

In the first place, you have to check the Include inactive option present at the bottom of the chart of accountants.Then, you need to Deactivate Bank Feeds for an inactive account.After that, you have to close and open the file once again.In the end, set up every account for Bank Feeds.

Solution 4: Set QuickBooks for using the Express Mode

Still, struggling with QuickBooks error code OLSU 1013? You don’t need to panic. Follow the below-given steps:

Go to the QuickBooks Desktop and open the Edit tab.After that, select the Preferences tab and click on the checking option present on the left side of the screen.Once you are in the Bank Feed window, select the Company Preferences tab followed by Express Mode.Save the changes by clicking on OK.

Summing It Up
We hope the troubleshooting methods mentioned in this blog would have helped you resolve the QuickBooks error code OLSU 1013 without any hassle. If the error persists, then you must get in touch with our technical experts by placing a call on our Toll-Free Number +1 (855)-856-0053.