Flying can be an exciting experience, but it can also be a challenge for passengers who require special assistance. Virgin Atlantic, renowned for its excellent customer service and premium experience, offers comprehensive support to ensure that every passenger feels comfortable and cared for throughout their journey. Whether you’re traveling in Virgin Atlantic Premium Economy or another cabin, the airline’s special assistance services are designed to cater to diverse needs.
What Does Virgin Atlantic Special Assistance Include?
Virgin Atlantic provides a wide range of services for passengers with reduced mobility, medical conditions, or specific accessibility requirements. Here’s a closer look at what they offer:
- Mobility Assistance
- Virgin Atlantic offers wheelchair services from check-in to boarding and disembarkation.
- Passengers can bring mobility aids such as wheelchairs, walkers, or scooters free of charge.
- Assistance is available for navigating through the airport, including security checks and boarding.
- Hearing and Visual Impairments
- Passengers with hearing or visual impairments can request personalized assistance.
- Safety briefings are available in alternative formats to ensure understanding.
- Guide dogs are welcome onboard and in the cabin, with prior arrangements.
- Medical Conditions
- Virgin Atlantic accommodates passengers who need to travel with medical equipment, such as oxygen tanks or CPAP machines.
- Special dietary meals can be pre-ordered to suit medical or religious requirements.
- Assistance is available for passengers traveling with medications that require refrigeration.
- Hidden Disabilities
- Passengers with hidden disabilities, such as autism or dementia, can receive tailored support.
- The airline offers the Hidden Disabilities Sunflower Lanyard to discreetly signal the need for extra assistance.
How to Request Special Assistance
To ensure a smooth travel experience, passengers are encouraged to inform Virgin Atlantic of their needs at least 48 hours before departure. Here’s how you can make your request:
- Online: During the booking process or via the "Manage My Booking" section.
- Phone: Contact Virgin Atlantic’s special assistance team directly.
- Email: Send your requirements to the airline’s dedicated assistance email.
Special Assistance in Virgin Atlantic Premium Economy
Traveling in Virgin Atlantic Premium Economy offers added comfort and convenience, making it an excellent choice for passengers requiring special assistance. Features include:
- Priority Check-In: Premium Economy passengers can enjoy a dedicated check-in desk, ensuring a faster and smoother airport experience.
- Spacious Seating: Wider seats and extra legroom provide greater comfort for passengers with mobility challenges.
- Enhanced Meal Service: Premium Economy meals are served on fine china, and special dietary requests are accommodated.
- Personalized Attention: Cabin crew in Premium Economy are trained to provide extra care and support to passengers who need assistance.
Why Choose Virgin Atlantic for Your Travel Needs?
Virgin Atlantic’s commitment to inclusivity ensures that every passenger—regardless of their needs—enjoys a safe, comfortable, and memorable journey. From attentive cabin crew to thoughtfully designed services, the airline consistently goes above and beyond to make air travel accessible for all.
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