GoodSense Training, founded in 1996 by Darren Good, provides specialist conflict resolution and personal safety training across multiple sectors. Their courses are designed to help staff stay safe at work, build confidence, and manage challenging situations effectively. Clients range from the NHS, councils, education, care, and retail to charities, hospitality, transport, and security. Offering both in-person and online delivery, GoodSense supports safer, more resilient workplaces.
Conflict in the workplace can build quietly before affecting morale and performance. Early intervention through conflict resolution training can support healthier team dynamics and stronger collaboration.
It can be stressful working with patients who are upset or aggressive. You know the feeling — one wrong move and things escalate. That’s where res
