Abstract: For a small debt buyer, earning seller confidence can be just as important as having the capital to purchase a portfolio. RMAI certification standards…
Case Snapshot Court: U.S. District Court for the Middle District of Pennsylvania Case: Sokolowski v. Falling Creek Builders, No. 3:23-CV-00150 Decision Date: Se…
A coalition of financial services and business organizations is calling on U.S. House leadership to advance legislation that would change liability provisions u…
Case Snapshot Court: U.S. District Court for the District of Oregon Case: State of New York, et al. v. Russell T. Vought, et al., No. 6:25-cv-02384-AA Decision …
Legislative Snapshot Law: New York Buy-Now-Pay-Later Act, Banking Law Article 14-B Jurisdiction: New York Status: NYDFS has proposed implementing regulations u…
The global debt collection software market could more than double in value over the next decade as financial institutions, collection agencies and other organiz…
Hiring more collectors is no longer the only path to growth. Explore how automation can create capacity, improve productivity, and reshape workforce planning.
Consumer litigation produced mixed month-over-month results in August, but WebRecon’s latest data shows a clearer year-to-date trend: FDCPA, FCRA, and TCPA fili…
The Federal Trade Commission is seeking public input on whether online platforms should have additional responsibilities for preventing advertisements that impe…
AI autonomy in collections requires balancing automation, human escalation, compliance risk, and consumer complexity through a risk-based framework.
AI agent monitoring for collections requires scalable oversight. Learn how preventive, detective, and corrective controls can strengthen AI operations.
Reports of illegal private lending and debt collection problems are increasing in South Korea, with people in their 30s and younger representing more than six i…
Case Snapshot Court: Fulton County Superior Court, Georgia Case: Georgia enforcement action against SDG Impact Fund Inc., SDG Global Impact Fund Inc., Anthony S…
Explore how bereavement care in debt collection can balance AI, automation, human support, and consumer choice during sensitive account interactions.
Explore how customer experience in debt collection changes after a death and why clarity, empathy, and thoughtful account resolution matter.
Labcorp has agreed to a $2.3 million multistate settlement resolving an investigation into the 2019 data breach involving American Medical Collection Agency, a …
A federal court in Colorado has ruled that text messages do not qualify as “telephone calls” under a specific part of the Telephone Consumer Protection Act’s Do…
New York Attorney General Letitia James and a coalition of 39 other states and the District of Columbia have reached a $700 million settlement with Credit Accep…
Abstract: Independent AI compliance oversight is becoming essential as financial institutions move AI into production environments. It can support AI adoption i…
Case Snapshot Case: Smith v. ExamWorks, LLC, et al. Court: U.S. District Court for the District of Maryland Case No.: 8:21-cv-02746-PX Judge: Paula Xinis Decisi…