Citi Entry Level Job 2024 | Join as an Officer – Chat Operations in Pune | Placement Officer
Job Req ID 22584138
Location(s) Pune, India
Job Type On-Site/Resident
Job Category Operations – Core
This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team.
Responsibilities:
- Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
- Follow-up on all customer requests via chat and email
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk areas and identify solutions to meet customer's needs
- Ensuring Information security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments/projects as given by the Team Lead/Manager
- Apply professional attitude and image for all internal and external customers
- Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Qualifications-External:
- Overall 0 – 3 years of relevant experience
- Sound presentation and analytical skills
- Strong problem solving skills and detail-oriented
- Graduate in any stream, masters degree is not a mandate
Preferences:
- Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Persuasiveness and a willingness to resolve customer queries
- Prior experience working in a customer service/customer support space for international market is highly preferred.
- Prior experience in email/chat process highly preferred
- Experience working in a retail banking space is highly preferred.
Shift of operations:
- US Day/India Night – Rotating shift with work on Saturday/Sundays. 5 day work week
FAQs:
Q: Is prior experience required for this position?
A: While prior experience is preferred, this is an entry-level position suitable for fresh graduates as well.
Q: What are the working hours?
A: The shift of operations is US Day/India Night with a rotating shift schedule.
Q: Are there opportunities for career advancement?
A: Yes, Citi provides opportunities for career growth and development within the organization.
Conclusion:
Don't miss this opportunity to join Citi's dynamic team in Pune! Apply now and take the first step towards a rewarding career in operations support.
❗ Citi is hiring Officer – Chat Operations ❗
💰 Expected Salary: INR Up to 6.0 LPA (via Glassdoor)
📍Location: Pune
🎖 Batch – 2024 and Before
🧩 Degree – Any Graduate, Any Post Graduate
📝 Apply Link – https://www.placement-officer.com/2024/03/citi-entry-level-job-2024-join-as.html
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