Citi Entry Level Job 2024 | Join as an Officer - Chat Operations in Pune | Placement Officer

Citi Entry Level Job 2024 | Join as an Officer - Chat Operations in Pune | Placement Officer

Job Req ID 22584138 

Location(s) Pune, India 

Job Type On-Site/Resident 

Job Category Operations - Core

This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Responsibilities:

• Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
• Follow-up on all customer requests via chat and email
• Maintains detailed knowledge of product and service offerings to customers
• Analyzes risk areas and identify solutions to meet customer\'s needs
• Ensuring Information security for sensitive data
• Helps to teach our customer how to self-service through our internet website
• Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
• Accurate reporting of MIS/Timekeeping
• Undertake other assignments/projects as given by the Team Lead/Manager
• Apply professional attitude and image for all internal and external customers
• Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

Qualifications-External:

• Overall 0 - 3  years of relevant experience
• Sound presentation and analytical skills
• Strong problem solving skills and detail-oriented
• Graduate in any stream, masters degree is not a mandate

Preferences:

• Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
• Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
• Must possess good analytical skills
• Courteous with strong customer service orientation
• Dependable with proficient attention to detail
• Persuasiveness and a willingness to resolve customer queries
• Prior experience working in a customer service/customer support space for international market is highly preferred.
• Prior experience in email/chat process highly preferred
• Experience working in a retail banking space is highly preferred.

Shift of operations:

• US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week

FAQs:

Q: Is prior experience required for this position?

A: While prior experience is preferred, this is an entry-level position suitable for fresh graduates as well.

Q: What are the working hours?

A: The shift of operations is US Day/India Night with a rotating shift schedule.

Q: Are there opportunities for career advancement?

A: Yes, Citi provides opportunities for career growth and development within the organization.

Conclusion:

Don\'t miss this opportunity to join Citi\'s dynamic team in Pune! Apply now and take the first step towards a rewarding career in operations support.

❗ Citi is hiring Officer - Chat Operations ❗

💰 Expected Salary: INR Up to 6.0 LPA (via Glassdoor)

📍Location: Pune

🎖 Batch – 2024 and Before

🧩 Degree – Any Graduate, Any Post Graduate

📝 Apply Link – https://www.placement-officer.com/2024/03/citi-entry-level-job-2024-join-as.html

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