Rohan Malkotia's articles

  1. Business
We’ve often heard that ‘time is money’. This statement takes a different meaning altogether when it comes to contact centres—where there is always a heavy influx of customers. With cutting edge competition of the days, effective contact centre service is of utmost importance. The efficiency of a contact centre can directly be measured in terms […]
  1. Business
Many people have called 2020 the year of radical change. One of the biggest being the shift from physical work culture to a remote environment. As businesses moved to virtual solutions in a hurry, the question of employee productivity arose, while also highlighting the importance of mental and physical health of workers. Therefore, organisations that […]

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