Nothing wrong with my account. doesn't seem to be a worldwide problem.
Is she utilizing a PC? A handheld gadget? Getting an error message on your screen?
Try switching to a different browser or wiping the cache on the one she is using if she is using a computer. The instructions will vary based on the browser that she is utilizing.
If she's using an app, it would be helpful to remove and reinstall it or clear its cache.
To provide a better suggestion, we would need to know if there is an error message.
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