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Please tell me how to get in touch with and talk to a support person directly. I can't get over how circular these help choices are. Please let me talk to only one individual in private.
To start with, this is a public user-to-user assistance forum, just to clear things up. As fellow users, we assist other users. There is nothing we can do or check from within the forum because we are not employees of Microsoft and do not have access to any user accounts. Regarding Microsoft's policies, practices, or design choices, we have no say.