How to configure telus smarthome app?

upportConfiguring the Telus SmartHome app involves a few key steps, including downloading the app, creating an account, adding devices, and customizing settings. Here’s a step-by-step guide:

1. Download the Telus SmartHome App

Apple Devices: Go to the Apple App Store and search for “Telus SmartHome.”
Android Devices: Go to the Google Play Store and search for “Telus SmartHome.”
Download and Install: Follow the prompts to download and install the app on your smartphone or tablet.

2. Create an Account

Open the App: Launch the Telus SmartHome app.
Sign Up: Tap on “Create Account” or “Sign Up.”
Enter Information: Provide the required information, such as your name, email address, and create a password.
Verification: You may need to verify your email address through a link sent to your inbox.

3. Log In

Open the App: Launch the Telus SmartHome app.
Log In: Enter your email and password to log into your account.

4. Add Your Home Security System

Set Up New System: Follow the prompts to begin setting up your Telus Home Security system.
Enter Details: Provide details about your home, such as the address and the type of property.
Pair Control Panel: The app will guide you through pairing the control panel with your account. Ensure the control panel is powered on and connected to Wi-Fi.

5. Add Devices

Sensors and Accessories: Follow the app’s instructions to add each sensor, camera, and accessory.
Door/Window Sensors: Pair by following the in-app prompts, usually involving pressing a button on the sensor.
Motion Detectors: Pair by following similar steps as door/window sensors.
Cameras: Ensure they are powered on and follow the app’s instructions for pairing.
Naming Devices: Name each device for easy identification (e.g., “Living Room Camera,” “Front Door Sensor”).

6. Customize Settings

Notifications: Set up notifications to receive alerts for specific events, like door openings or motion detection.
Push Notifications: Receive alerts directly on your smartphone.
Email/SMS Alerts: Optionally, set up email or SMS notifications.
Arming Modes: Configure different modes like Home, Away, and Night.
Home Mode: Typically keeps door/window sensors active while disabling motion detectors.
Away Mode: Activates all sensors.
Night Mode: Usually activates perimeter sensors but disables indoor motion detectors.

7. Set Up Automation and Schedules

Automation Rules: Create rules to automate actions (e.g., turning on lights when motion is detected).
Schedules: Set schedules for automatic arming/disarming or turning on/off devices at specific times.

8. User Management

Add Users: Add family members or trusted individuals to the system.
Access Codes: Create unique access codes for each user.
Permissions: Set specific permissions for each user, such as arming/disarming the system or viewing camera feeds.

9. Test Your System

Functionality Check: Test each sensor and device to ensure they’re working correctly.
Door/Window Sensors: Open and close doors/windows to see if the app detects the activity.
Motion Detectors: Walk past them to check if they trigger alerts.
Cameras: View live feeds and test recording functionality.

10. Ongoing Maintenance

Regular Checks: Periodically test devices to ensure they’re functioning properly.
Update Firmware: Keep the app and all connected devices up-to-date with the latest firmware and software updates.
Battery Replacement: Replace batteries in sensors and accessories as needed.

Troubleshooting Tips

Connectivity Issues: Ensure your control panel and devices are within range of your Wi-Fi network.
Device Pairing Problems: Follow the in-app troubleshooting steps, or restart the pairing process.
Notification Issues: Check notification settings on your smartphone and within the app.