DialAmerica
DialAmerica is among the country’s largest privately-owned call centers with over 50 years of experience. They are an industry-leading domestic call center company dedicated to optimizing their client’s goals by focusing on true human connections. Their agents are chosen and trained to provide the best possible customer experience. Their experience in a wide variety of industries means you can always trust DialAmerica to ensure business success. https://www.dialamerica.com/

DialAmerica's articles

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Why the Most Effective Call Centers Are Leaning Into Gamification

Defining “gamification” can be a challenge. However, there’s no denying gamification has proven beneficial in the call center space, and clients can notice the difference. Gamification involves a variety of fun, useful strategies and programs for boosting agents’ work experience and stats and designing more effective training techniques. Is your business or organization hoping to […]
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How AI Can Benefit Outsourced Call Center Service Providers

Organizations across the country are discovering how high-quality insurance, financial, and healthcare call center outsourcing services can benefit them. Part of that is the nature of a reliable, well-managed call center. It’s also the result of the growing integration of artificial intelligence (AI) into their services. In fact, AI is revolutionizing what the modern call […]
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Is It Time for Your Healthcare or Insurance Organization to Find a New Call Center?

Having access to effective, first-rate call center services is beneficial for insurance businesses and healthcare organizations for many reasons. A reliable outsourced call center can upgrade sales and marketing efforts, boost enrollments, provide inbound customer and member services, and much more. It can also typically do so for a significantly lower cost than an in-house […]
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4 Ways a Call Center Can Benefit Your Healthcare Organization

An effective healthcare call center outsourcing company can benefit healthcare organizations in many ways. The right call center partner can help with enrollment, provider and member services, inbound scheduling assistance, and more. Beyond the obvious benefits, there are a few other reasons your healthcare organization should outsource its inbound and outbound call center services. Boost […]

How to Find a Truly Effective Call Center for Your Sales Campaigns

The services of a call center can open a new avenue of sales success for your business. However, that success takes more than simply adding any telemarketing service to your operations. Finding effective outbound and inbound call center services requires a partnership with the right call center—one that’s truly effective. Search for a well-regarded call […]
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4 Ways Unique Ways a Call Center Can Help Your Business

Many of the benefits a truly effective, results-oriented call center company provides for companies worldwide are well-known. First-rate call centers are renowned for significantly boosting sales, answering customers’ questions, resolving issues, and more. However, some other benefits might not be as obvious but could greatly help your company in the long run. Along with helping […]
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5 Ways an Effective Call Center Can Benefit Your Non-Profit

Non-profits are a crucial part of our society’s success and wellbeing. The help they provide through promoting social causes, education, and healthcare, among others, is immeasurable. That’s why looking into anything that can help your non-profit operate more efficiently is worthwhile. For example, a reliable and effective call center company is an invaluable resource for […]
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What Your Energy Company Should Look for in an Outsourced Call Center

For thousands of businesses worldwide, efficient, skillful outbound and inbound call center services are critical to their success. It can mean the difference between a positive and negative customer experience, which can impact your bottom line. However, there is no one-size-fits-all call center solution for every business. Energy providers face unique customer care challenges, but […]
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How Utility Providers Can Optimize Their Call Center Solutions

Are you thinking of outsourcing your incoming calls to a call center company? If not, there are many compelling reasons to consider it, especially for utility providers. Utility providers face a tough challenge. They need call center agents who can handle the demands of customer service while offering expertise across compliance, safety, government regulation, and […]

How to Find the Best Healthcare Call Center

Healthcare facilities have unique needs that outsourced call centers need to accommodate, including complex compliance guidelines, high call volumes, and delivery of meaningful customer experiences. Due to these guidelines, healthcare providers must carefully select their call center outsourcing company to ensure it has the right people, security protocols, and infrastructure support to deliver quality patient […]

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