Piyush Gupta's articles How Organizations can handle their Detractors in 2020 I recently had a bad delivery experience with a food aggregator and like any irate customer, I let the live agent know about the same. They ensured to give me a call within 3 min of receiving my unpleasant message, initiated a refund and also offered an additional 20% discount for my next order. Now, […] December 26, 2019December 26, 2019 Saving Bookmark this article Bookmarked 3 Key Measures How Organizations can handle their Detractors Learn how your organization can set up a detractor handling process that can be institutionalized for years to come? here's 3 Measures to resolve Detractors in 2020 December 23, 2019December 23, 2019 Saving Bookmark this article Bookmarked Here are #5 Strong Reasons so that you do not slack on calculating your business’s Net Promoter Score An NPS tool can prove to be useful in this case. It can help businesses capture customer feedback and categorize them into three basic categories. Promoter: If a customer gave a score of 9 or 10 then the customer is clearly a promoter of the brand. what is a detractor: If a customer gave a […] December 23, 2019December 23, 2019 Saving Bookmark this article Bookmarked
How Organizations can handle their Detractors in 2020 I recently had a bad delivery experience with a food aggregator and like any irate customer, I let the live agent know about the same. They ensured to give me a call within 3 min of receiving my unpleasant message, initiated a refund and also offered an additional 20% discount for my next order. Now, […] December 26, 2019December 26, 2019 Saving Bookmark this article Bookmarked
3 Key Measures How Organizations can handle their Detractors Learn how your organization can set up a detractor handling process that can be institutionalized for years to come? here's 3 Measures to resolve Detractors in 2020 December 23, 2019December 23, 2019 Saving Bookmark this article Bookmarked
Here are #5 Strong Reasons so that you do not slack on calculating your business’s Net Promoter Score An NPS tool can prove to be useful in this case. It can help businesses capture customer feedback and categorize them into three basic categories. Promoter: If a customer gave a score of 9 or 10 then the customer is clearly a promoter of the brand. what is a detractor: If a customer gave a […] December 23, 2019December 23, 2019 Saving Bookmark this article Bookmarked