Customer Service Telephone Skills Training Course Online in UK

With a focus on practical awareness and skills, this Telephone Handling Skills Diploma course is designed as a stepping-stone to future study, or a short-term course option.

Course Overview:

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

Get more information on “Telephone Handling Skills Diploma course” with detailed course curriculum at https://www.1training.org/course/telephone-skills-diploma-online/

Why You Should Consider Taking This Course At 1Training?

1Training is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this Telephone Handling Skills Diploma Course. At 1Training, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.

Learners who register will be given excellent learning support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

Learning Outcomes:

Learn the fundamental principles of customer serviceRecognise what can stop you giving outstanding customer serviceThis course will teach you about customer behaviourLearn how to measure customer satisfactionLearn call greetings as a caller and a receiverDevelop your telephone etiquette and techniqueGain a full understanding of how to deal with difficult customersLearn to use appropriate language during telephone conversations

Main Features:

Gain an accredited UK qualificationAccess to excellent quality study materialsLearners will be eligible for TOTUM Discount CardPersonalized learning experienceOne year’s access to the courseSupport by phone, live chat, and email

Entry Requirement:

You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection (or access to one)

Certification:

Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”.

Course Major Modules:

Getting StartedCustomer Service PrinciplesExcellent Customer Service ProcessCommunication Skills for Customer ServiceCustomer Service TechniquesHandling Customer ComplainsTelephone TechniquesTelephone EtiquetteTelephone Customer Service ProcessPower of Telephone CourtesyInternal Customer ServiceCustomer Service at Call CentresDeveloping Effective Telephone Customer Service SkillsMock ExamFinal ExamCertificate Download Guide

Purchase Telephone Handling Skills Diploma course at https://www.1training.org/checkout/?add-to-cart=64082

About Us:

We believe that online learning should be modern and innovative, which is why we created 1Training. Offering courses on a wide range of topics, we can help you find the career of your dreams, and will help you every step of the way. Cutting edge teaching techniques, a wide range of topics, and the personal touch is our recipe for deliciously simple learning. If you don’t believe us, just ask the 10,000+ people we’ve already helped to realise their full potential.

Contact Us:

1Training

The Clubhouse Holborn,

20 St. Andrew Street, London.

EC4A 3AG, United Kingdom

Tel: +4420 8610 9650

Email: [email protected]

Website: https://www.1training.org/

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