voxbaysolutions's articles

  1. Business
Interactive voice response (IVR) is a viable method to maximize call center productivity and improve customer satisfaction. However, an IVR system can also be harmful for your organization if it is not well-designed. A badly designed IVR can cause confusion among the clients, leading to dissatisfaction and customer attrition. Here are the most usual mistakes […]
  1. Business
IVR systems are typically simple, adaptable, and easy to utilize. The IVR dashboard contains various gadgets that permit businesses to customize their IVR stream according to the most popular choices as observed by customers. When any customer approaches your business phone number, the IVR system welcomes them with a pre-recorded welcome message. This greeting message […]
  1. Business
Today, IVR takes care of the first level of communication that takes place with customers. it plays an important role in the first impression that is left on the callers. Now, every industry is using this IVR system to professionalize their business communication. We’ve all at some point in time experienced an IVR service. And […]
  1. Business
Today, IVR takes care of the first level of communication that takes place with customers. it plays an important role in the first impression that is left on the callers. Now, every industry is using this IVR system to professionalize their business communication. We’ve all at some point in time experienced an IVR service. And […]
  1. Business
The number of startups in our country is increasing gradually every year. This rising results in, around 5-6 startups are popping in our country every single day. This makes a severe increase in competition and all entrepreneurs need to accept new strategies to survive in the market. Spreading brand awareness about a startup can be […]
  1. Business
Outbound calling still remains vital for businesses worldwide. According to some market surveys, 92% of sales conversions are happening over the phone. It’s a true fact that outbound calling has long been a tactic for many successful organizations. Such calls, also known as cold calls are typically used for sales, telemarketing, feedback, or support. This […]
  1. Business
2020 is a year that has brought the world to a standstill and so; it is unforgettable in many aspects. Lockdowns were initiated everywhere and offices, malls, theatres, churches, temples, hotels, and nearly every public place shut down. It is evident that COVID-19 has had personal as well as professional consequences worldwide. These disruptions have […]
  1. Business
Helpline for Senior Citizens Launched – Help is just a call away Old age is a sensitive phase. Elderly people need care and comfort to lead a healthy life without worries and anxiety. Caring for our elders can be extremely rewarding and fulfilling too. Many senior citizens residing here who are confined to their homes […]
  1. Business
Over 90 percent of organizations in the world already use technology to automate their business processes. Automated cloud telephony solutions are ruling the technology market now. A wide range of cloud products and services have raised the standards of customer support and experience. All sectors rely on these products to manage their workflow. IT, Health, […]
  1. Business
The health industry across the globe is struggling to keep pace with the corona outbreak and its consequences. An increase in the number of patients also makes many barriers now. Allowing remote diagnosis and treatment for non-critical patients is an effective remedy to handle this situation. During these COVID times, there has been 80-90% of […]
  1. Business
Employees are the spine of your business. They are playing an important role in the development and maintenance of your company and your customer loyalty. When a caller/consumer connects to your organization, their first point of contact is your agent or customer service representatives. So, a constant agent assessment and training is an essential thing […]
  1. Business
Now COVID-19 is declared a global pandemic by the World Health Organization (WHO) and it also transforms people’s lifestyles globally. The whole world enforced to lockdown for many months for social distancing purposes. The existing situation does not allow companies to work their employees within an office workspace. So, companies are making efforts to switch […]
  1. Business
Business data is essential for every company, whether it is big or small. it helps to make strategic decisions of an organization. Companies require big storage and a reliable connection to drive an efficient business communication. Upgrading technologies has allowed the companies to move to the cloud to ensure security for data of the company […]
  1. Business
Smart communication is the new normal now. Everything is being smart in this era and the world is going towards a fully automated version. Here, Voxbay brings an Automated Interactive Voice Response System to communicate smartly! Simply, Smart voice is the Next-generation call management system on cloud. Smart Voice unleashes endless features in front of […]
  1. Business
The COVID situation has brought us to move on to the remote operating model. Opting for cloud telephony solutions is the remedy to resolve the entire challenges in remote working, including this one. there is remote working civility that your employees have to follow while handling business calls. Describe a remote calling process A well-defined […]
  1. Business
COVID-19 has shown us that all those boring discussions of business continuity were actually very critical conversations. The global outbreak has led to discontinuity and chaos. The pandemic created troubles in the lives of people, but it has also disrupted the functioning of businesses to a large extent. Telecom companies are one of the few […]
  1. Business
Business is all about customer satisfaction. A satisfied and happy customer will bring repeated sales, business recommendations, and a credible brand image also. A satisfied and happy customer will bring repeated sales, business recommendations, and a credible brand image also. Interactive Voice Response refers to a telephony system that responds to inputs from the customer […]
  1. Business
In this Tech Era, companies must learn to focus their energies on creative and productive outcomes. A seamless option for this is by opting for cloud communication services for your business. Cloud telephony is abundantly scalable and there’s no need for hardware requirements. All you need for implementing a cloud solution is a competent software […]
  1. Business
As Corona Pandemic damages on the world economy deepen with every day, organizations are looking to efficiently drive their work from home operations, without having to worry about hardware and maintenance. Nothing better than a cloud-based IVR phone system tool to keep in touch with clients so that companies can continue to provide them with […]
  1. Business
The corona virus/COVID-19 outbreak is a human tragedy, affecting hundreds of thousands of people. It is also having a growing impact on the global economy. Businesses across the globe have no alternative but to adopt the remote working model or work from the home strategy. These kinds of measures are essential to stop the spread […]
  1. Business
IVR System is most common nowadays for better business communications. As a company who keeps customer experience at the utmost priority, it is unavoidable for you to constantly enhance your Business IVR’s performance. A customer-friendly brand can’t ignore customer complaints. If it will be avoided it is the biggest mistake that can lead to damage […]
  1. Business
Today, businesses are looking for tools that can generate better value for the end-users. Call tracking is a necessary part of business communication and many businesses have not given it a serious thought about what exactly call tracking means. There are many advancements that it brings to business communication. Not only the growing startups, small […]
  1. Business
IP PBX (Internet Protocol Private Branch Exchange) systems are the modern phone systems of our time. It is a telephone communication system that sends voice as data packets over the internet to connect the various ends of the business. Unlike the traditional telephone system, it relies on the internet and escapes the geographical limitations. IP […]
  1. Business
Education Industry in this century has transformed promptly, like never before. if you are in the business of providing education for students, every student is your customer and very often, it’s their word-of-mouth references that garner even more students for your academy. There are over 1.6 million schools and more than 30,000 higher education institutes, […]
  1. Business
India’s Automobile Market is one of the biggest in the world. Around 9% of our Country’s GDP is generating from our own Automobile Industry. This tremendous growth is satisfying but, it is daunting that to know the communication strategies used by these automobile companies are still traditional. There is no standardized platform for tracking the […]

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