voxbaysolutions

voxbaysolutions's articles

  1. Business

5 common mistakes to avoid when implementing an IVR

Interactive voice response (IVR) is a viable method to maximize call center productivity and improve customer satisfaction. However, an IVR system can also be harmful for your organization if it is not well-designed. A badly designed IVR can cause confusion among the clients, leading to dissatisfaction and customer attrition. Here are the most usual mistakes […]
Written by
  1. Business

Best customer service from your business IVR

IVR systems are typically simple, adaptable, and easy to utilize. The IVR dashboard contains various gadgets that permit businesses to customize their IVR stream according to the most popular choices as observed by customers. When any customer approaches your business phone number, the IVR system welcomes them with a pre-recorded welcome message. This greeting message […]
Written by
  1. Business

Things to remember before Investing in an IVR Service

Today, IVR takes care of the first level of communication that takes place with customers. it plays an important role in the first impression that is left on the callers. Now, every industry is using this IVR system to professionalize their business communication. We’ve all at some point in time experienced an IVR service. And […]
Written by
  1. Business

Things to remember before Investing in an IVR Service

Today, IVR takes care of the first level of communication that takes place with customers. it plays an important role in the first impression that is left on the callers. Now, every industry is using this IVR system to professionalize their business communication. We’ve all at some point in time experienced an IVR service. And […]
Written by
  1. Business

More startups are Opting Cloud Telephony in 2020

The number of startups in our country is increasing gradually every year. This rising results in, around 5-6 startups are popping in our country every single day. This makes a severe increase in competition and all entrepreneurs need to accept new strategies to survive in the market. Spreading brand awareness about a startup can be […]
Written by
  1. Business

All about Outbound Calling

Outbound calling still remains vital for businesses worldwide. According to some market surveys, 92% of sales conversions are happening over the phone. It’s a true fact that outbound calling has long been a tactic for many successful organizations. Such calls, also known as cold calls are typically used for sales, telemarketing, feedback, or support. This […]
Written by
  1. Business

Cloud Telephony Helping Government to fight COVID-19

2020 is a year that has brought the world to a standstill and so; it is unforgettable in many aspects. Lockdowns were initiated everywhere and offices, malls, theatres, churches, temples, hotels, and nearly every public place shut down. It is evident that COVID-19 has had personal as well as professional consequences worldwide. These disruptions have […]
Written by
  1. Business

Our Pride Project: Kerala Vyokshema Call center – A toll free number for Elderly

Helpline for Senior Citizens Launched – Help is just a call away Old age is a sensitive phase. Elderly people need care and comfort to lead a healthy life without worries and anxiety. Caring for our elders can be extremely rewarding and fulfilling too. Many senior citizens residing here who are confined to their homes […]
Written by
  1. Business

How to use Voice Broadcasting tool for Political Campaigns?

Over 90 percent of organizations in the world already use technology to automate their business processes. Automated cloud telephony solutions are ruling the technology market now. A wide range of cloud products and services have raised the standards of customer support and experience. All sectors rely on these products to manage their workflow. IT, Health, […]
Written by
  1. Business

How an IVR System Empower Health Industry during Covid-19 Pandemic?

The health industry across the globe is struggling to keep pace with the corona outbreak and its consequences. An increase in the number of patients also makes many barriers now. Allowing remote diagnosis and treatment for non-critical patients is an effective remedy to handle this situation. During these COVID times, there has been 80-90% of […]
Written by
  1. Business

Agent Assessment through Call Recording

Employees are the spine of your business. They are playing an important role in the development and maintenance of your company and your customer loyalty. When a caller/consumer connects to your organization, their first point of contact is your agent or customer service representatives. So, a constant agent assessment and training is an essential thing […]
Written by
  1. Business

Don’t Quarantine Your Business during Covid-19

Now COVID-19 is declared a global pandemic by the World Health Organization (WHO) and it also transforms people’s lifestyles globally. The whole world enforced to lockdown for many months for social distancing purposes. The existing situation does not allow companies to work their employees within an office workspace. So, companies are making efforts to switch […]
Written by
  1. Business

Protect your Business Data while working from home

Business data is essential for every company, whether it is big or small. it helps to make strategic decisions of an organization. Companies require big storage and a reliable connection to drive an efficient business communication. Upgrading technologies has allowed the companies to move to the cloud to ensure security for data of the company […]
Written by
  1. Business

Smart Voice – A Smart Move

Smart communication is the new normal now. Everything is being smart in this era and the world is going towards a fully automated version. Here, Voxbay brings an Automated Interactive Voice Response System to communicate smartly! Simply, Smart voice is the Next-generation call management system on cloud. Smart Voice unleashes endless features in front of […]
Written by
  1. Business

Handling Business Calls During Work from Home – All Questions Answered

The COVID situation has brought us to move on to the remote operating model. Opting for cloud telephony solutions is the remedy to resolve the entire challenges in remote working, including this one. there is remote working civility that your employees have to follow while handling business calls. Describe a remote calling process A well-defined […]
Written by
  1. Business

Impacts of COVID-19 on Cloud Telephony Market

COVID-19 has shown us that all those boring discussions of business continuity were actually very critical conversations. The global outbreak has led to discontinuity and chaos. The pandemic created troubles in the lives of people, but it has also disrupted the functioning of businesses to a large extent. Telecom companies are one of the few […]
Written by
  1. Business

Modern IVR

Business is all about customer satisfaction. A satisfied and happy customer will bring repeated sales, business recommendations, and a credible brand image also. A satisfied and happy customer will bring repeated sales, business recommendations, and a credible brand image also. Interactive Voice Response refers to a telephony system that responds to inputs from the customer […]
Written by
  1. Business

Virtual Number & OTP Verification

In this Tech Era, companies must learn to focus their energies on creative and productive outcomes. A seamless option for this is by opting for cloud communication services for your business. Cloud telephony is abundantly scalable and there’s no need for hardware requirements. All you need for implementing a cloud solution is a competent software […]
Written by
  1. Business

An IVR can help your Business during Covid–19

As Corona Pandemic damages on the world economy deepen with every day, organizations are looking to efficiently drive their work from home operations, without having to worry about hardware and maintenance. Nothing better than a cloud-based IVR phone system tool to keep in touch with clients so that companies can continue to provide them with […]
Written by
  1. Business

How Cloud Solutions Helps in Work from Home during COVID – 19

The corona virus/COVID-19 outbreak is a human tragedy, affecting hundreds of thousands of people. It is also having a growing impact on the global economy. Businesses across the globe have no alternative but to adopt the remote working model or work from the home strategy. These kinds of measures are essential to stop the spread […]
Written by
  1. Business

How to set a Flawless IVR for your Business?

IVR System is most common nowadays for better business communications. As a company who keeps customer experience at the utmost priority, it is unavoidable for you to constantly enhance your Business IVR’s performance. A customer-friendly brand can’t ignore customer complaints. If it will be avoided it is the biggest mistake that can lead to damage […]
Written by
  1. Business

Call Tracking Feature for Effective Marketing Analysis

Today, businesses are looking for tools that can generate better value for the end-users. Call tracking is a necessary part of business communication and many businesses have not given it a serious thought about what exactly call tracking means. There are many advancements that it brings to business communication. Not only the growing startups, small […]
Written by
  1. Business

IP PBX – How to Choose a Right Provider?

IP PBX (Internet Protocol Private Branch Exchange) systems are the modern phone systems of our time. It is a telephone communication system that sends voice as data packets over the internet to connect the various ends of the business. Unlike the traditional telephone system, it relies on the internet and escapes the geographical limitations. IP […]
Written by
  1. Business

Cloud Telephony Solutions for Educational Institutions

Education Industry in this century has transformed promptly, like never before. if you are in the business of providing education for students, every student is your customer and very often, it’s their word-of-mouth references that garner even more students for your academy. There are over 1.6 million schools and more than 30,000 higher education institutes, […]
Written by
  1. Business

Smart Communication for Automobile Industry

India’s Automobile Market is one of the biggest in the world. Around 9% of our Country’s GDP is generating from our own Automobile Industry. This tremendous growth is satisfying but, it is daunting that to know the communication strategies used by these automobile companies are still traditional. There is no standardized platform for tracking the […]
Written by

Login

Welcome to WriteUpCafe Community
Join our community to engage with fellow bloggers and increase the visibility of your blog.
Join WriteUpCafe