Manual handlings and paperwork are tedious in this modern age in which we are living. The entire world is accommodated with technological innovations and advancements, leading us to the fact that it’s high time for businesses to acquire a robust order management system. It is a computer software program that helps enterprises in managing their inventory and orders.
Usually, the order management software program follows a six-step system. Automation helps employees of the business to process and fulfill customer orders accurately, effectively, and efficiently. Such software solutions produce a seamless flow, from entering invoices to after-sales follow-ups. It allows order fulfillment at a swift pace because it streamlines all the business operations. It also boosts customer satisfaction and helps businesses in generating leads.
Following are the six functions of order management solutions.
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Placement of Order
The customer places the order from your website, third-party sales site, or through the phone with a live representative. Customers then enter their information in an online standardized form with an option of payment method which they can choose according to their preferences. Make all fields of your online form mandatory. It helps in collecting all the crucial information of the customer and improves the sales process.
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Warehouse Processing
The intake team which is responsible for the warehouse control system checks the order once it arrives at the warehouse. After that, the item or items is picked from the stock. Having a barcode or stock-keeping unit (SKU) improves the accuracy of fulfillment. This also makes it easier for pickers to scan the item and add it to the order effortlessly.
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Reconciliation of Order
The customer’s order is either sent to the accounting department, or it should sync with your cloud accounting solution, where it’s recorded in your A/R ledger automatically. Automation of sales ledgers makes inventory reconciliation, end-of-year taxes, and auditing much simpler and easy.
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Shipment of Order
The packing team double-checks the accuracy of the order using barcodes and SKU after packing from a warehouse. After that, the order, and packed and delivered to the customer through the third-party delivery system. A notification is generated through the order management system to alert the customer about the order.
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Post-Sales Follow-Ups
The warehouse management software generates an automatic email to follow up, attaining reviews of customers about the product, and ensuring that the parcel is delivered accurately. That email should include detailed instructions regarding how to approach customer service if they face any issues. It helps in boosting customer satisfaction levels and helps them with the item return process.
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Special Order Oversight
Another splendid aspect of the order fulfillment system is the capability to flag a special order. It can be a return replacement or a VIP order that includes a special coupon or a free thank you gift. The software can flag them with code, permitting your customer retention team to monitor the order for accuracy.
Conclusion :
The order management solution is beneficial for all sorts of businesses regardless of their shape, size, and type. It improves business growth, streamlines business operations, and helps them in generating leads. Hence businesses should choose a reliable and robust order fulfillment solution for the sake of their growth.
MWI Solutions is the most trustworthy OMS solution. Experts and business owners also recommend using MWI Solutions because of its robust technologies. It provides automated material handling and warehouse control systems along with effective order management technology. Talking of the warehouse control system, the product of MWI Solutions called InterSort is implemented, installed, and proved in numerous applications. It decreases system complexity by reducing interfaces and platforms.
So don’t waste your time. Head over to MWI Solutions and explore more about it today!
