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| Apple accepted the issue of iPhone 8 and iPhone 8 Plus |
Soon after the launch of the new flagship from the Apple, iPhone 8 owners have started facing one of the big issues. As per the reports, some iPhone 8 owners are running into an issue with the phone’s earpiece: when they make a call, the earpiece makes a disruptive “crackling” or “static” sound that disrupts the audio.
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Dozens of people on the MacRumors forums, Apple’s support forum, and Reddit have reported experiencing the issue. Going forward the issues was accepted by Apple and promise a fix for the same.
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Apple said in a statement that the issue only comes up in a “small number” of cases and that the company is working on a software update to fix the problem. “We are aware of the issue which is affecting customers in a small number of cases,” an Apple spokesperson said. “Our team is at work on a fix, which will be included in an upcoming software release.”
It’s not clear what’s causing certain iPhones to be affected. The problem seems to impact both the 8 and 8 Plus, and owners indicate that it’s happening across different carriers and in different parts of the world, too.
Apple released an iOS 11.0.1 system update yesterday (Sept. 26), but we've not seen any reports that it solves this snapping, crackling and popping issue. Last year, Apple issued three updates to iOS 10 within the first six weeks of its release.
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The crackling only occurs during some phone and Facetime calls, though — it doesn’t happen during every single call, and it doesn’t show up when using the earpiece as a loudspeaker. That suggests it may be a software problem like Apple is saying, since the hardware itself isn’t consistently displaying the issue.
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Some of the users are reporting that their devices were replaced after reporting the issue to Apple store. A forum post from the user ghsNick claims that an Apple retail store in Florida replaced his iPhone 8 Plus twice, as the second model he got also crackled.
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