This article will show you how to gather traces in Cisco Unified Communications Manager (CUCM). This information can be useful for trouble shooting. It is also needed in a request for Cisco TAC engineers.
To collect traces, you will need to install Real-Time Monitoring Tool application. You can find an installation guide on the official Cisco website.
First of all, proceed to Cisco Unified Serviceability menu -> Trace -> Configuration. Now select your server in the Sever field, select CM Services for the Service Group, select Cisco CallManager for the Service. You can see a screenshot with the default parameters below:
Make sure that Trace On is checked. Select Detailed in the Debug Trace Level dropdown menu.If you are using a clustered environment, repeat this for each server in the cluster.Now launch RTMT and connect to your server. Proceed to the System menu -> Tools -> Trace & Log Central -> Collect Files. In the window that appears, check Cisco CallManager for the required servers.