As travelers (and the world's population, in general) continue to be more dependent on their cellular devices to process almost every transaction, it is important for the ministry of chances to be able to accommodate that expectation. Staying on top of the technology trend in this industry can allow hotel operators to send what their guests want, when they want it, and allow them to pay for it in the most comfortable way.
Knowing and anticipating how guests want to pay for rooms, food, and their services are an important part of improving direct orders for your hotel. Here are 4 current trends in payment processing/solution for hotels that you must remember.
1. Multiple payment method
Credit cards continue to be the preferred payment method for most consumers, but Ewallet technology also increases. Customers will soon look for options to make purchases through their eWallet accounts such as Apple Pay, Google Pay, Alipay, etc., because they are considered safer and more comfortable than carrying cards.
Being able to offer the payment method you like your guests is a truly centric way to help produce more direct orders in the future.
2. Seamless transactions.
Technology has made a large portion of transactions without effort. You can order food ingredients online and ask them to be sent to your front door a day and you can cross the line and order triple, Venti, no-foam latte from the application. Hotel guests want easy dealing transactions as long as they live – this means they don't want to have their credit card physically to pay for food or service while on the hotel's property. They don't want to queue for check-in or check-out at the front desk. They don't want to spend time reviewing copies of their folio indictment mold when they need to go to the airport.
Instead, make an omnichannel experience that is smooth at all touch points of guest payment. Give guests the ability to check-in or check-out through the mobile app or accelerated process, save the payment method that guests like frequently in files, providing guests with daily, detailed room charges that they can access through the application or through their TV , offering a one-click payment for direct bookings, etc.
Unlimited transactions eliminate the needs of your guests to handle their logistics manually, and vice versa allow them to enjoy the experience.
3. Go without paper
Acceptance of electronic transactions is not only favored by the majority of hotel guests, but also the most environmentally friendly choice. If your hotel has a mobile application, provides folio details or services or confirmation tours in the application; Instead offers to send emails or send information messages to your guests – you might find that most will prefer.
4. Integrate payments with PMS hotels
It becomes far more common for hotels to become their own merchant record by integrating payment processing with existing property management systems (PMS). This allows travelers to eliminate additional steps using banks, traders, gateways, and clumsy hardware and software to process transactions, and instead have a payment portal in PMS. This solution allows payments to be managed centrally, which can help increase income opportunities while increasing the order experience for guests.
PMS Payment / Integration Processing can also be useful for hotel staff, because taking advantage of incentive guest centric features from PMS, is a safe and obedient processing option, and allows for reconciliation of payments that are easier at the end of each day.
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Staying on top of customer-centric technology and offering payment solutions that best suit the needs of your guests will help them achieve an ‘unlimited' experience, which in turn, will help produce direct orders and increase additional income opportunities for your hotel property.
