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Download Implementing Cisco Contact Center Enterprise Chat and Email Exam Dumps
NEW QUESTION 46
What is the formula for a standardized agent count for email?
- A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
- B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
- C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
- D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
Answer: A
NEW QUESTION 47
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A. Business hours
- B. Time of day
- C. Business calendars
- D. Administrative script
Answer: C
Explanation:
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.
NEW QUESTION 48
What are three steps in a chat process flow? (Choose three.)
- A. The application server displays the chat to the agent with a notification.
- B. The agent selects chat in the gadget.
- C. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- D. EAAS Instances sends NEW_TASK message to MR PIM.
- E. The customer initiates a chat and hits Chat Entry Point (EP).
- F. The application server checks Chat EP configuration.
Answer: A,B,E
Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.
NEW QUESTION 49
What must be registered to receive chat messages while registering the application for chat API integration?
- A. Conversation ID
- B. Bearer token
- C. Webhooks callback URL
- D. Integrator
Answer: C
Explanation:
To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.
NEW QUESTION 50
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