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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 26
You notice a decline over time in your customer's usage of your product. Which action do you consider?
- A. Tell the customer a new solution will soon be available
- B. Re-assess the customer's business process and outline the capability of the solution
- C. Carefully tell the customer to get more people to use your product
- D. Show the customer a comparison of the solution versus the competition
Answer: B
NEW QUESTION 27
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Answer:
Explanation:
NEW QUESTION 28
Refer to the exhibit.
The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A. The customer has increased usage, which shows a strong indicator of renewal.
- B. The customer has a high probability to renew and will include an expanded opportunity.
- C. The customers usage has seen a recent decline and the chance of them churning will be higher.
- D. The customer's usage is too low to correctly measure the chance of their retention.
Answer: D
NEW QUESTION 29
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
- B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
- C. Service organizations must evolve from a “break fix” business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position. - D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D
NEW QUESTION 30
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
- A. Discuss new opportunities and new products to purchase
- B. Document the session, stakeholder interests, and metrics for leadership
- C. Provide technical configuration for development
- D. Create a success plan to be reviewed with the customer at the next review meeting
Answer: B
NEW QUESTION 31
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